ADM-251 Free Demo Practice Test Software

Question: 1

A premier customer for Universal Software needs access to confidential product roadmap

information. To securely send this information using content delivery, what step should a sales

representative take? Choose 2 answers

A. Require the customer to enter a security token to download the content.

B. Remove access to the content after a specified date.

C. Require the customer to enter a password to view the content.

D. Require the recipient to log into Salesforce to access the content.

Answer: B,C

Question: 2

A customer successfully places an order with UC for five widgets. The order is activated in

Salesforce and the products are shipped to the customer, One week later the customer return one

widget. What is the effective method of recording the event in Salesforce?

A. Change the quantity value on the order product to 4

B. Create a custom field on the order product object

C. Create a return order under returned orders

D. Create a new sales product with quantity set to -1

Answer: C

Question: 3

Universal Containers has noticed a sizeable decrease in the number of sales representatives

who are meeting their quotas. What should be evaluated to determine the cause of this decline?

Choose 2 answers:

A. Trending report on won versus lost opportunities

B. Percent of converted leads per sales representative.

C. Comparison report of forecasts versus converted leads.

D. Activity history report on open and closed opportunities.

Answer: A,D

Question: 4

Universal Containers has a private sharing model and wants the ability to share documents

related to an opportunity, such as contracts and proposals, with the field sales team.

How can the documents be shared efficiently and securely?

A. The documents should be emailed to the sales team on the opportunity record.

B. The documents should be uploaded to chatter files and shared with the field sales organization.

C. The documents should be uploaded to chatter files from the opportunity record.

D. The documents should be uploaded to a library that is shared with the field sales organization.

Answer: B

Question: 5

The shipping department at Universal Containers is responsible for sending product samples as

part of the sales process. When an opportunity moves to the "sampling" stage, Universal Containers

wants an automatic email sent to the shipping department listing the products on the opportunity.

How can this requirement be met using a workflow email?

A. Create it on the opportunity product using an HTML email template.

B. Create it on the opportunity using a HTML email template.

C. Create it on the opportunity using a Visualforce email template.

D. Create it on the opportunity product using a Visualforce email template.

Answer: C

Question: 6

Universal publications are a publishing house that sells online subscriptions for its leading

magazine. Customers can make a single Payment, or set up to pay weekly, monthly or quarterly.

Universal Publications wants to use opportunities to track and report on these subscription deals.

What should a consultant recommend to meet this requirement?

A. Enable schedules on opportunity object.

B. Enable schedules on product object.

C. Use assets with a lookup to opportunity object.

D. Use contracts with a lookup to opportunity object.

Answer: B

Question: 7

Sales representatives at Universal Containers log activities on accounts, contacts, and

opportunities. The sales manager wants to create a report to see all activities on all of the accounts

that the manager owns, including activities on contacts and opportunities.

Which report should be recommended to the sales manager?

A. Activities report on accounts and contacts the manager owns

B. Activates report on accounts and opportunities the manager owns

C. Activities report on accounts the manager owns

D. Activities report on accounts, contacts, and opportunities the manager owns

Answer: C

Question: 8

What are the benefits of territory management? Choose 3 ANSWERS

A. Ability to include opportunity in more than one record.

B. Support for multiple forecast per user based on territory membership

C. Ability to expand private sharing model using account criteria(Missed)

D. Ability to generate account-sharing rule based on territory membership

E. Support to complex and frequently changing sales organization

Answer: B,C,E

Question: 9

Universal Containers currently uses the customizable forecasting feature. A sales

representative at Universal Containers has four opportunities for the current quarter that are

detailed below:

$3,500 opportunity in the Best Case forecast category

$2,000 opportunity in the Commit forecast category

$1,000 opportunity that has been closed/won

$1,000 opportunity that has been lost

What are the sales representatives Best Case forecast for the current quarter?

A.$6,500

B.$3,500

C.$2,000

D.$5,500

Answer: A

Question: 10

Sales representatives at Universal Software need to collaborate with customers on sales deals

to gather requirements, analyze solutions, and deliver proposals. Universal Software wants to ensure

that customers are fully engaged throughout each stage in the sales process.

What solution should a consultant recommend to facilitate collaboration with customers? Choose 2

answers

A. Invite customers into private chatter groups

B. Add customers to Salesforce as Chatter Free users

C. Share Chatter files with customers

D. Allow customers to follow opportunities in Chatter

Answer: A,B

Question: 11

Universal Containers is undergoing a sales reorganization and wants to enable territory

management. What should Universal Containers review before enabling territory management?

Choose 2 answers

A. Multi-currency and contracts

B. Quotes and orders

C. Account and opportunity sharing

D. Opportunities and forecasting

Answer: C,D

Question: 12

Universal Containers collaborates with consulting partners on some of its opportunities. If a

partner account is added to the partner's related list on a customer opportunity, what is the impact?

A. Contacts from the partner account are added to the opportunity team.

B. The partner account owner is able to view all contacts for that customer account.

C. Contacts from the partner account are added to the contact roles related list on the opportunity.

D. The partner account is added to the partner's related list on the customer account.

Answer: D

Question: 13

Universal Finance has two sales divisions. Sales Division A's customers are individuals and

Sales Division B's customers are businesses. Each division's sales representatives have their own user

profiles, and person accounts are enabled. Sales Division B's sales representatives should not be able

to create person accounts; they should only be able to create business accounts. What solution

should a consultant recommended to meet these requirements?

A. Use field-level security to hide the "Is Person Account" checkbox from the Division B sales

representative user profile.

B. Use Divisions to hide person accounts from the Division B sales representative user profile.

C. Check the "disable person accounts" permission on the Division B sales representative user profile.

D. Remove person account record types from the Division B sales representative user profile.

Answer: D

Question: 14

UC representative wants to see forecast amount by all sales representative and by multiple

product group. What would a consultant recommend to meet these requirements? Choose 2

answers

A. Implement collaborative forecast with product family (Missed)

B. Implement collaborative forecast with quota alignment (....)(Missed)

C. Create a forecast list view by product family groups

D. Build a custom forecast report showing product group

Answer: A,B

Question: 15

Universal Containers has set the organization-wide default for accounts to private. Bill owns

the Acme account and the General Industries account. Acme is the parent account for General

Industries. Bill needs to collaborate with Mary on his account, so he manually shares read access to

Acme.

What access will Mary have to these accounts?

A. Read-only on General Industries and read-write on Acme.

B. Read-only on Acme and no access on General Industries.

C. Read-write on Acme and no access on General Industries.

D. Read-only on General Industries and read-only on Acme.

Answer: B

Question: 16

What actions can a consultant take during the project planning phase to ensure client

stakeholder goals are met? Choose 2 answers

A. Establish a stakeholder committee and meeting schedule.

B. Acquire the client stakeholders' key performance indicators.

C. Create scheduled dashboard to be sent weekly to all stakeholders.

D. Ensure the project key performance indicators are profitable.

Answer: A,B

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