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Important Considerations for Outsourcing QA and Testing Services

Author: Alisha Henderson
by Alisha Henderson
Posted: Nov 08, 2017

Corporate leaders like to be in control of every feature of their operations, but if any element is outsourced, that sense of governance becomes much more difficult to maintain. Outsourcing some work can be attractive to organizations looking for talent at reasonable costs - it just takes significant planning to push forward effectively.

When a professionals is in a different location from the firm, there are various challenges that must be overcome. We will look at what some of the biggest issues are and how you can appropriately manage an outsourced quality assurance team.

Previously outsourcing was used only as a procedure to reduce costs, but now it has become an effective choice for strategic management. When corporate leaders decide to outsource, then mostly it is for the reasons like lower costs, redirect energy, or to effectively employ technology, labor and resources.

A prime example of using outsourcing for strategic management is quality assurance (QA) and software testing. When quality assurance services are outsourced, companies can increase the quality of their web applications, reduce business risks, and improve after current testing processes. To successfully complete the outsourced workers process, companies rely on outsourcing partners who typically have both offshore and onsite capabilities.

When you decide to outsource the good quality assurance and test automation, there are several elements to consider. Listed below are some of them:

Engagement models: One of the main decisions to make when developing an outsourced workers plan is based on the selection of an engagement model. Several factors go into this account, including "aspects of international business strategy, selecting the geographical location, understanding the landscape and deciding on the outsourcing strategy.

The main aspect of this decision is whether you will implement gradual outsourcing or total outsourcing techniques. Incremental outsourcing allows you to mitigate your risk by dividing work into smaller, more manageable assignments. Total outsourcing involves freelancing multiple projects and programs to a service company. Typical models are over twenty percent onsite to 70-80 percent offsite.

Service Level Agreements (SLAs): SLAs should describe in detail the level of service an outsourcing vendor will provide. Types of SLAs to be looked at include on-time delivery, customer happiness, effectiveness, amount of work, sensitivity, and system downtime and supply. It can be a good suggestion to be sure that SLAs are tied up to the contract over a risk/reward basis.

Mobilization: If you have signed a contract, the essential thing to take place will be a period of mobilization. This consists of "setting up communication process, defining work breakdown framework, sharing standard documents, creating a test strategy and many more. " A few of the central elements of mobilization include people, knowledge acquisition, system, and processes.

Integration: Separate QA and testing are quickly becoming the standard as it offers objectivity and thoroughness. Your testing corporation should understand the issues that can arise when working with numerous suppliers across different geographies-- and also progress interfaces and guidelines to guarantee success.

Communication: One of the key benefits associated with having a reliable outsourcing partner is that they provide "seamless communication between the client and the stakeholders. " Conversation is certainly determined as a key obstacle in outsourcing techniques and software testing services, but providers can maintain open channels and effective points of contact. Elements such as issue quality, escalation, and reporting should be part of a powerful communication model.

Flexibility and scalability: QA and outsourcing techniques agreements require overall flexibility and scalability to ensure an efficient respond to any changes that arise in opportunity or timescales. This means that your outsourcing company should have appropriately measured infrastructure and resources for your specific needs.

About the Author

I work as a Senior Testing Specialist at TestingXperts. I handled day-to-day operations for all aspects of software testing. With over 7 yrs of professional experience I know how to build strong connection.

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Author: Alisha Henderson

Alisha Henderson

Member since: Jun 01, 2017
Published articles: 50

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