Main Points To Consider When Outsourcing QA And Software Testing Services

To outsource, or not to outsource software testing services? A common problem experienced by many organizations in the USA and UK while analyzing how to invest in software testing projects. And according to me it’s better to outsource your services rather depending upon the in-house teams. But you need to consider listed below points in order to get bets outsourcing services for your business.

Listed below are some points:

1. The Engagement Models

Selecting an engagement model is an important part of developing the outsourcing plan. The process of outsourcing includes areas of international business strategy, selecting the geographical location, understanding the business structure and deciding on the outsourcing strategy. Two of the main involvement models are:

Incremental Outsourced professionals: This model helps organizations decrease the risks of outsourcing by separating the work into segments, and manageable projects that they outsource to service providers. Thus, managers at the client organization have well defined deliverable and programs.

Complete Outsourcing: In this model, multiple projects and programs at the customer organizations are outsourced to a service provider. The service agency takes on the job, module or program from a customer organization, deploys a tiny team onsite that works with the company's managers and teams and coordinates the work with the offshore team.

2. Payments on your Services Level Agreements (SLAs)

A lot of good examples of the types of SLAs that should be considered are: in time delivery, client satisfaction, effectiveness, amount of work, sensitivity.

3. Breaking down

This phase generally includes setting up the communication protocol with the customer, defining the job breakdown framework, sharing standard templates with the client, building the test strategy etc.

4. Flexibility

QA and testing outsourcing agreements require an amount of overall flexibility to help ensure timescale fluctuations are attained.

5. Quality Improvement

The main element objective of the customer is often to gain a significant improvement in quality and this can be achieved through outsourcing techniques. As the partnership between the two parties grows, there should be a willingness to continually increase the process and working methods. This should certainly not be restricted to just assessment, but include the complete lifecycle if it boosts the end product.

6. Change Management

Clients may often have frequently changing requirements which, if managed poorly, can significantly impact the time, quality and cost. To help clients overcome this situation, QA and testing outsourcing organizations maintain a comprehensive change and configuration management system.

7. Intellectual Property Safety

Intellectual Property (IP) safeguard is one of the important considerations for customers when outsourcing services. QA and testing outsourcing providers have to protect all PERSONALLY IDENTIFIABLE INFORMATION (PII) given by clients. The QA and outsourcing provider`s staff should not replicate, distribute, disclose, convey or provide any PII to third parties in any other manner.

8. Interaction

Outsourcing providers facilitate communication between the client and the stakeholders. Communication is considered the obstacle in outsourcing, so providers should maintain effective channels and points of contact (POC) open to clients.

9. People

The outsourcing providers maintain a pool of highly qualified and dedicated professionals including QA technicians, QA leads, project executives and technical specialists. A large number of outsourcing providers have unique centers of excellence to train their interns and employees on various tests methodologies and tools. Making sure the most appropriate helpful your requirements is critical for the achievements of the engagement.

10. Secureness

All the major freelancing providers have Information Reliability Policies, Information Security Requirements and Business Continuity Administration policies, generally to protect data. A few of the physical security measures provided by freelancing vendors include measures to restrict the entry-and-exit of personnel, equipment and mass media from a designated area.

I work as a Senior Testing Specialist at TestingXperts. I handled day-to-day operations for all aspects of software testing. With over 7 yrs of professional experience I know how to build strong connection.