An overview of ITIL® Intermediate Training Program

ITIL® Intermediate Certification is an intermediate level certification offered to IT professionals who qualify the ITIL® Service Operation exam. This certification helps professionals in successfully managing the performance of their services and products and also in increasing the quality of IT Service Management. ITIL® Intermediate Training allows candidates to prepare for the ITIL® exam in the learning environment. ITIL® qualifications set international benchmarks of quality for IT professionals all over the world. The value of ITIL® has increased sharply in recent years and an ITIL® certification is fast becoming an entry requirement for a majority of IT-based roles. After completing this training program, you will be able to:

• Describe the Service Operation’s purpose, objectives, scope and value to business and the key components of ITIL library
• Explain the involvement of Service Operation staff within other lifecycle stages
• Describe the Operational Activities in other Lifecycle Stages
• Explain how Service Operation is organized and how its functions are structured
• List the challenges, critical success factors and risks associated with Service Operations

The Intermediate level certification is the next stage, following Foundation, in the ITIL® scheme. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation level, and provide an industry-recognized certification. ITIL Intermediate Training in Noida is appropriate for:

• Managers
• Team Leaders
• Supervisory Staff
• Service Designers
• IT Planners
• IT Audit Managers
• IT Architects
• IT Consultants
• IT Security Managers

Career benefits of this program

• The demand for certified professionals in the module of ITIL® is growing enormously in the global market. Certified professionals can expect different roles such as Service Delivery Manager, Service Engineer, Incident Manager and Quality Consultant.
• Professionals with ITIL® Intermediate Certification earn 40% higher salary as compared to non-certified peers. According to the recent surveys by payscale.com, the average median salary of certified professionals in this field is $81,418 per year.

The author is an IT professional at Multisoft Systems having years of experience in the IT industry.