An Overview of Outbound Call Center Software features
Posted: May 24, 2018
In call center business, an outbound call center is a place which allows agents to ask their clients about their necessities, seek product reviews and engage with them proactively. Sip2dial as a leading call center software providing company has gained a great reputation in serving millions of contact centers worldwide. Basically Sip2dial provides inbound and outbound call center software to support organizations in creating successful agent-client communications, but here we will take an overview of few astounding features of the outbound call center software from Sip2dial.
Multiple Campaign ManagementSip2dials outbound call center software makes it easy for you to manage multiple campaigns in a breeze. With this advanced feature you can create, delete, modify campaigns with a single click.Auto-Prioritize Agent CampaignSip2dial’s outbound call center software let your agents be free from selecting campaigns manually. The fully automatic system of sip2dial’s outbound call center software ensures error free work and increase the productivity of your call center.Team ViewWith sip2dial’s Team View feature, your team members can view leads and track different components of a campaign-assignment, management, follow-up etc.Intuitive InterfaceThe simple and easy to use interface of Sip2dial’s outbound call center software allows supervisor or admin from your group to optimize your campaigns independently and efficiently in a convenient manner.Click-to-DialThe click to dial feature of sip2dial’s outbound call center software allows agents to dial out customers whose details are already listed in the CRM. As it is automatic, your agents will not have to do anything manually. This will not only increase the productivity of your call center but help you getting good revenue as well.Automated Outbound DialersSip2dial’s automated outbound dialer option is one of the amazing features that you can have for your call center business. It helps your agents to connect to more callers in real time. You can implement dialing algorithms and pacing ratios to reduce agent idle time and call drop rate as well. At the end you can also customize these settings for various dialing modes Preview Dialer,Predictive Dialer and Progressive Dialer.Answering Machine DetectionThe machine detection feature of Sip2dial’s outbound call center software can screen calls that is answered by pre-recorded messages. After detecting the frequency of the voice, the dialer transfers those calls to the agent which reduces call drops and enhances the connect rate.Call Back ScheduleThis amazing feature of sip2dial’s outbound call center software is essential in scheduling calls back that is verbally settled upon by the agent and the client during an earlier interaction. The call back schedule feature is provided in both inbound and outbound call center software by Sip2dial. This feature can be customized in numerous cases as well such as when the dialer connects the agent first before connecting with the customer.Exclusion Management This feature of sip2dial enables the dialer to skip those numbers that are allotted under "don't call " mien. Rejection management is an exceptionally essential element that points of confinement repetition, advances consistence and enhance the overall effectiveness of the call center.Real-Time Analytics Real-time analysis of any campaign is necessary nowadays. With Sip2dial’s real time analysis feature you can access all information associated with dialing, connect rates, call volumes, campaign summary etc.Agent Performance Dashboard Supervisors approach single agent performance dashboard. From this, the supervisor can check agent status and it’s call status and other key performance metrics. Constant access to these data energizes specialist profitability and spurs them to work better.Call Disposition Call disposition(CD) alludes to the result of a call. This is an important from an announcing point of view. Sip2dial’s Call disposition feature offers adroit data like-disengagement rate, call perceptibility, specialist call volume, call back schedulling, sales disposition, hung up rate and so forth. This data helps in examining the importance and nature of the calling information.Historical Reporting Sip2dial’s historical data feature can enable your agents to access the real-time data of clients for any given week, month, quarter or even a year. The historical reporting feature is one of the key performance indicators in outbound call center campaigns.Auto-fail Over Sip2dial’s auto failover allows systems to run without any interruption with high uptime. In any case the server breaks down, the back of server empowers the system and provides services. Disaster RecoverySip2dial always focuses on the safety and security of its clients. With its outbound call center software, you get 24/7 x 365 network operations monitoring and full backup which ensures your data is always safe and secure. In the event of any disappointment, the repetitive framework can be physically enacted to guarantee smooth running activities.
Sip2dial is one of the leading cloud contact center software providers across the globe. We help contact centers of every size create powerful customer connections. Our call center software creates more successful customer interactions by increasing