CRM for Telecoms – MS Dynamics CRM

In this blog you will read about Microsoft Dynamics telecom CRM and features of MS dynamics CRM for telecom industry.

There should be relevant connection in sales, marketing and customer services across all telecoms relationships to create an effective business system. This includes partners, distributors, retailers, service providers, as well as direct and indirect sales channels.

Microsoft Dynamics telecom CRM

Microsoft Dynamics enables companies in the telecommunications market to manage their diverse processes and build a customer-centric business.

Preact (A MS Dynamics CRM Partner) has a great deal of experience implementing and supporting solutions for telecoms companies including:

• Integration with telecoms billing and ERP platforms
• Multi-channel relationship management including distribution and retail
• Service Care processes with automated case routing and SLA monitoring
• Role based dashboards to manage key performance indicators
• Project management for provisioning processes
• Referral management capability
• Automation of selling and marketing processes
• Contract and renewal processes

Related: Growing role of CRM in the telecom industry. Why telecom sector needs a CRM?Features of MS dynamics CRM for telecom industry1) Engage your customers

Engage your customers with differentiated experiences that they can access whenever they choose. Microsoft helps you retain customers by creating the telco channel of the future. The telco retail and customer service functions to incorporate rapid access to customer insights and omni-channel experiences tailored to the individual customer. These insights will ensure personalized experiences that drive revenues by up-selling the customer to improved solutions or introducing them to new services.

2. Focus on empowering your employees

It is very important to empower your employees to work from anywhere and anticipate and respond to customer needs with our collaboration and productivity solutions. Microsoft Dynamics Telecom CRM helps you transform your business into a modern telco workplace. Imagine the efficiencies gained when your employees can collaborate from virtually anywhere, at any time, using familiar software protected by enterprise-grade security. Get things done faster and more efficiently through a seamless experience across devices and services.

3. Optimize your operations

Accelerate your transformation to a digital service provider through the use of hybrid cloud technology. MS dynamics CRM for telecom industry has the advanced, hybrid cloud technology that lets you build a common platform for your information and network technologies, thus reducing capital and operational expenditures and increasing business agility. The cloud environment enables centralized control and automates your workloads through software-defined networking and server virtualization to gain instant scalability.

4. Transform your products

Rapidly deliver the services customers demand through a flexible telco infrastructure powered by the Microsoft cloud platform. Microsoft hybrid cloud technology is very quick, cost effective and has a mentality of fail fast concept. Building on the cloud can drastically reduce the time to launch new services, increase agility, save costs, and reduce IT complexity.