Why Does a Legal Firm Need After-Hours Call Center Services?

In the law business, you may not want to break the tether between your phone lines and your clients. If you find it hard to focus on your core functions due to high inflow of calls, you need after-hours answering services.

With more customers looking for faster results, it has become essential for law businesses to remain competent and available to your callers at all times. In a recent study, it was concluded that nearly 72% of the callers looking for legal help end up hiring the first law firm they speak to over the phone. So, if you don’t have a 24/7 availability to answer every call professionally, you’re losing on a big chunk of potential clients. Below, you will find other reasons why choosing after-hours answering support is beneficial for your legal business:

People Don’t Trust Answering Machines:

Typically, when a customer calls a law office, their calls should be answered by a lawyer for a brief phone consultation. It should be followed by scheduling of an appointment to further discuss the subject matters at hand. In this scenario, you can’t expect a voicemail or answering machine to do the job.

People don’t trust automated voicemail to get their voice heard. They would rather prefer a company that can offer personalized services. After-hours call center services ensure the same. These professionals not only assure callers for a prompt reply but also route the important calls to your phone immediately.

Better Chances of Getting Hired Immediately:

With after-hours call answering support, you stand better chances of getting more potential business and leads. It has been found in many studies that callers usually hire the first lawyer to whom they speak over the phone. This is a promising trend and you can make the most of it.

You should always let the calls be handled by a professional call handler having in-depth knowledge of your business. At the same time, this service should be available even when you aren’t present in your office. People may feel the need to call a legal office any time of the day. Hence, it should be available even during the odd after hours.

Boosts Your Online Search Potential:

With a strong digital presence, you can mark new territories for growing your business. Hence, it is always advisable to make the most out of this investment. A majority of people seeking legal advice use search engine and most of these people contact the law firms by calling them immediately. It means that many potential customers are looking for your services online, and they will probably call you as well.

Hence, you should ensure that all these calls are answered professionally. You need after-hours call center services behind you. They have expert agents to handle the calls and free up more of your time during and after the business hours.

Customization of Services:

With expert after-hours answering services for a law office, you can expect comprehensive and customized solutions. It includes call forwarding and routing features. When you can’t take up a call, you can pre-assign a number of your legal team member and calls will be diverted to this number. Furthermore, you may decide if you want calls to be patched to your number directly or not.

These are some benefits of getting after-hours answering services to boost your law business.

If you want to hire an Answering Service For Doctors, the author of this article suggests Sunshine Communication Services.

If you are looking for the best answering service company, then the author of this article recommends Sunshine.