Know How of SIP Based Call Center Solution

People have started expecting more from the customer care department and that is why the businesses have started giving more importance to customer care than ever before. This has worked in favor of call centers because the businesses used to contract a call center to take care of their customers. To make sure the contract goes well and the competitors don't take away the projects, different call centers have started acquiring advanced technologies and tools. The SIP based call center solution is one of the most adopted solutions in the recent time. It offers a plethora of features and benefits to the call centers. If you are one of those who are still unaware of this solution, then this article will educate you in detail about it.

What is SIP based Call Center Software?

It is similar to any advanced call center solution. The major difference, which makes it standalone is that it uses the Session Initiation Protocol for communication. In simple terms, instead of using the conventional telephone lines, the SIP based call center solution uses the internet line for initiating, terminating and conducting the calls.

Why SIP Based Call Center Is Better Than Its Counterparts?

This call center solution offers many benefits over its counterparts. Some of the key benefits are explained below:

Least Physical Infrastructure

This solution uses your LAN cables to get connected with the internet, and as it uses the internet for calling, it eliminates the requirement of any other physical hardware, wires, plug-ins, etc. It means you don't need to manage those messy wires and bulky sockets and other hardware which is an inseparable part of the call center software which uses the PSTN for calling.

Easy To Manage

This solution comes with the easy to use GUI based user panel which makes it very easy to operate and manage. The whole system, all agents, supervisors and other users can be managed using a single admin panel. Anyone with moderate technical knowledge can handle this system.

Easy To Scale

The SIP based call center solution is very easy to scale up or down. You don't need to worry much as you need to get bothered with the conventional system. This is a software solution so adding new agent is as simple as adding a new contact in the Outlook, a few simple steps and you are done.

Superior Quality

The SIP based call center solution is less prone to external noise and other such factors which could degrade the voice or video quality. Using this solution, one may leverage the HD quality audio and video.

Max Return Over Investment

The best and most alluring benefit of the SIP based call center software is the return over investment one would get. This solution decreases the operational, and maintenance cost commendably. It also increases the productivity of staff with the advanced features. These turn into the favor of call center in gaining the maximum returns over their investment

What Are The Roadblocks of SIP Based Call Center Solution?

The SIP based call center solution has many benefits. However, just like any other solutions, it has a few limitations, which can be overcome very easily. This solution works on the internet and electricity. Thus, you must have good internet connection and ongoing power support. In case of power or internet failure, you might face issues if you haven't set up the backup system.

Samir is working in a VoIP company that offers solutions like broadcasting solution, call accounting system, live call monitoring, call center solution and other solutions.