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How to Fix Outlook Not Receiving Emails?

Author: Emily Thomas
by Emily Thomas
Posted: Apr 12, 2019
  • Troubleshoot Outlook Not Receiving Emails in Outlook 2019, 2016, 2013 or 2010

1. CHECK YOUR CONNECTION

First, make sure you are connected to the internet. Once you have got confirmed your connection, make sure you are working online in Outlook.

  • Look at the lower-right corner of the Outlook window. If it says Disconnected, working Offline, or trying to attach, you are not connected to your email server.
  • Click the Send/Receive tab on the ribbon.
  • Click Work Offline in the Preferences group. You must currently see Connected to Server in the lower-right corner of the window.
  • Click the Send/Receive All Folders button in the Send & Receive group.
  • Check to see if the message is currently in the Sent folder or still in the outbox.

2. CHECK DIFFERENT LOCATIONS FOR YOUR EMAIL MESSAGES

It is possible that emails are in your Junk folder. Additionally, you may have inadvertently downloaded them on another device, like your phone or your work computer.

3. CREATE A NEW PROFILE

If your Outlook profile is corrupt, it will cause you to stop receiving emails. Making a new profile and set it up with your email account will solve the problem.

  • Click File.
  • Click Account Settings.
  • Choose to Manage Profiles from the drop-down list.
  • Click Show Profiles.
  • Click Add.
  • Type a name for the new profile in the Profile Name box and click OK.
  • Follow the prompts to set up your email account in the new profile.
  • Restart Outlook.
  • Click File.
  • Click Account Settings.
  • Choose change Profile from the drop-down list.
  • Click OK on the Outlook can close message.
  • Restart Outlook.
  • Choose the name of the new profile you created in the Profile Name list and click on OK.
  • Troubleshoot Outlook Not Receiving Emails in Outlook online

Before you begin troubleshooting, make sure you are connected to the internet. If you do not have a good connection, you may not receive new Email messages.

1. EMPTY YOUR INBOX

If your inbox is full, you may not be ready to send or receive any messages.

  • Delete any unwanted email messages from the inbox.
  • Right-click junk mail and click on Empty.

2. CHECK YOUR EMAIL RULES

If you have created any rules, it is possible that your emails are being routed removed from your inbox or even deleted.

To check email rules in new Outlook.com:

  • Click the Settings button.
  • Choose view Full Settings.
  • Click Mail in the left pane.
  • Choose Rules in the right pane.
  • Find any rules that are preventing you from receiving or viewing emails.
  • Choose a rule you want to change and click Edit.
  • Change the actions of the rule and Click Save.
  • Delete a rule by choosing the rule and clicking Delete.

To check email rules in Outlook.com classic:

  • Click the Settings button.
  • Click options.
  • Click Inbox and Sweep Rules on the left side of the screen.
  • Find any rules that are preventing you from receiving or viewing emails.
  • Select a rule you want to change and click Edit.
  • Change the actions of the rule and click save.
  • Delete a rule by selecting the rule and clicking Delete.

3. CHECK FORWARDING SETTINGS

Similarly, you may have set up email forwarding and forgotten or expected it to expire. You can check these settings and switch them off, if necessary.

To check forwarding settings in new Outlook.com:

  • Click the Settings button.
  • Choose read All Outlook Settings.
  • Click Mail in the left pane.
  • Choose Forwarding in the right pane.
  • Choose Stop Forwarding and click Save.

To check forwarding settings in Outlook.com classic:

  • Click the Settings button.
  • Click Options.
  • Select Forwarding in the left pane.
  • Select Stop Forwarding and click Save.

For your technical issues, Outlook Customer Service is quite essential because it is not possible for everyone to know about the minute details of the email account. There is no sense in hampering your work as there is a lot of time wastage to fix the problem. Outlook tech support engineers are the right people to deal with technical difficulties that arise in Microsoft Outlook. With the remote access technology, you can call us anytime, no matter what time of the day or night it is. Any problem regarding Outlook, be it log in/log out issues, inability to send and receive emails, or no response from Outlook, they can all be sorted out by these able technicians within a short time.

About the Author

Hi, myself emily thomas from the United States, working as an IT support specialist at Hewlett Packard Pvt Ltd. Visit my personal website which offering PC and Printer support.

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Author: Emily Thomas

Emily Thomas

Member since: Mar 15, 2019
Published articles: 20

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