What features to include in a Banking App

This article is going to highlight a few interesting features that should be present in a banking app or an app related to the financial industry.

Nowadays, almost everything is going mobile. Be it shopping, be it food ordering, be it flight, car, hotel, or movie ticket booking - more or less everything you can do with mobile apps. The banking and the financial industry is no different than this.

Today, without physically being present at the bank, or without any laptop or desktop, you can easily do financial transactions, can do the bank related tasks for which you had to visit banks physically. How? Of course, with the help of banking apps.

Here is a list of a few interesting features that are going to make a banking app even more useful to the users.

Simple and secure sign-in

To ensure security, there is the option of multi-factor authentication. However, in most cases, it is so time-consuming that users become irritated, especially when we compare this method to the biometric data based authentication.

This biometric authentication technology checks physical metrics to recognise and verify a person. It can recognise a person’s gestures, voice, and even typing rhythm. Well, there are many other characteristics, which can be used too. Let your app developers know which type of security you want in your app.

Bank account management

Let your users manage their accounts through this feature. Be it making any transaction, checking balances, or monitoring transaction histories - doing all these with a few clicks or gestures or swipes makes sure to enhance user experience.

Other than all these, to make your app more interesting and useful to the users, you can add some unique features like mentioned below.

Setting a savings goal

Making repeat payments

Making an investment

QR code payments

Although QR codes are not a very recent technology, only a few bank apps have implemented this feature so far. However, you can add it as customers are going to love it. Why? Well, scanning QR codes directly from a mobile banking app is a fast, convenient, and easy way to pay for services and goods.

ATM locator

Even though it may sound like a basic feature, you should not ignore it. It is very helpful for customers. Small things like this feature show your care for customers, which is quite lovable and well-accepted by the customers.

Better customer support with an intelligent chatbot

You need to ensure that your customers have 24/7 support and can get professional advice or consultation at any time they need it. Various market research reflects the fact that providing the most personalised approach to your customers is the key to success.

In this case, if you integrate a smart AI chatbot in your mobile app which can easily take care of the queries of multiple customers at the same time without making them wait in line, the quality of customer support enhances remarkably. Such AI Chatbots are always polite, never get tired, and work around the clock.

Other than all these above-mentioned features, you must include the feature of sending notifications and alerts in your banking app.

Get in touch with a trusted app development company and make a great app for your business.

Alex Forsyth is an experienced mobile app developer, who is presently working with Envertis, one of the leading Sydney-based mobile app development company. You will find the best iOS and Android app developer in Australia here with whom you can contact to get the most feasible app solutions for your industry-specific businesses.

Alex Forsyth is one of the expert app developers in Sydney who is working for Envertis, an earmarked Australian company for mobile app development which has been delivering dynamic and revenue-centric apps to businesses.