Provide Secured Customer Service By Hiring PCI Compliant Call Center

It is important to know that businesses are not just limited to physical buildings anymore, but have gone online toady. The risk of data breaches and theft have increased even more as they can be hacked anytime, anywhere by anyone. Thus, making your customers feel secured is crucial in order to retain them and attract more customers. By hiring PCI compliant call center, you job is half-done. The rest of the job will be handled efficiently by the call center as they will provide higher level of security for both your customers as well as your business.

Importance of PCI-DSS compliance

What do you understand by PCI-DSS compliance? Payment Card Industry Data Security Standard abbreviated as PCI-DSS is the information security standards for organizations dealing with sensitive data such as e-payment details, bank details and credit card number. The law was enforced in the year 2004. It was formed in collaboration with American Express, MasterCard, Discover and Visa. The regulation was put into practice in response to the growing numbers of data hack and cyber crime that put sensitive data and customer credit card account at high risks.

If a company falls short of following the regulations and fail to protect sensitive data of the customer, it will be subjected to heavy penalties and even court case. In addition, the loss of customer confidence is the greatest setback which is enough to break a company in no time. So, it is very crucial to count on PCI compliant call center when outsourcing your customer service. They mostly deal with sensitive data when their services include:

• Assisting customer to process payments on existing credit cards
• Collecting payment on behalf of your company via credit or debit card
• Storing credit card or bank info over the phone, chat or text
• Handling any communications or call enquiries that might contain debit or credit card info, internet banking login details and more.

Enhance customer confidence

Ask a question to yourself – would you trust a company if you doubt your credit card information could get stolen from its data bank? Certainly, you will not. Customers may not really know why PCI compliance is essential, but with so many breaches and hacks in the news, making your customers aware of data security and how your company is protecting customers’ data will be beneficial in gaining customer confidence. And, as you also know how essential customer service is, you should consider partnering with PCI compliance call center for maximum benefits.

Avoid expensive penalties

A business may understand the advantages of being PCI compliant. They also understand that it is obligatory to comply with the standard. But they also consider the cost benefit that PCI compliance can offer. Although, this is true that in order to get the PCI certification, they have to pay some charges, but the penalty in case of data breach is much higher than that of the compliance fee. In case of a cardholder data breach, all the involved companies will be investigated. If say your customer service outsourcing partner is involved and it is not PCI compliant, then along with the customer service provider, you may also have to bear the fine amounting $5,000 to even $100,000 to the acquiring banks and payment brand like Visa or MasterCard for violating PCI regulations.

Baseline for other compliance

Whether a company needs to meet different levels, obtaining PCI DSS certification means it has taken crucial steps to secure customer data. Some of the basic factors to be taken care of by PCI compliant call center include taking action for restricting the amount of sensitive data stored, fit well with other internationally obeyed data security regulations like ISO or GDPR.