Call recording assurance platform- Detect call recording failures & increase profit

In our daily lives, we often come across the time when for one or other purpose, we have to contact to the call centers or customer support. The very first line we hear is "This call may be recorded for quality assurance and training purpose". Normally, as a customer we do not bother about our call is recorded or not, but the call center does.

For a contact centre business, call recordings are the witnesses of verbal conversation of contract, terms & conditions, commitments, business policies, procedures are being followed. To keep the track of every information about your customers, call recording is essential and therefore, call recording monitoring is also important so that you do not miss anything.

What are the call centre business challenges?

Sometimes, it becomes difficult to identify various type media related issues like no media, blank call, one-way media, partial media and in merge audio calls media as well. Delayed analysis of call recording failures lead to more call failures and attracts hefty penalties and business faith loss.

Why call recording failure occurs?

Many times, it has been experienced that call recording failure occurs due to technical failures or errors and the non-availability of ‘compliance alerting & notification solution’.

What happens in the case of call recordings failure?

Call recording failure can turn out to be a not needed dispute between the company and a customer. As per the regulatory guidelines of telecom industries, all inbound & outbound calls are need to be recorded. If fails, it may lead the contact centre businesses to hefty penalties, increase business down-time risks.

How to ensure total 100% total call recordings assurance?

To reduce hefty penalties & business risks occurs due to call recording failures, businesses can try RecordingEye. RecordingEye is a gen-next call recording compliance and assurance platform that sends alerts and notification to IT & business for every call recording failure or any ambiguity.

It provides call recording failure alert and a call recording failure notification so that by any chance you do not miss to record any specific call. It is enabled with multiple alerts & notification sending options like SMS, Email, Dashboard and dial-out etc. This call recording monitoring platform helps call centre businesses for different purpose like call recording assurance if by any means your call is not being recorded you get an immediate alert immediately.

This call recording quality assurance platform checks & verify (Inbound/Outbound, ACD/Non-ACD) hourly, daily calls counts. It ensures that every call should be recorded audible media and have the feature to isolate zero file size audio calls.

Many different renowned companies have been using this platform to get call recording failure alerts and notifications. It is a call recording assurance platform which assures you and to detect every single call recording failure.

Conclusion

With RecordingEye, a call recording assurance platform detects call recording failures, sends digital alerts and increases business productivity and decreases business down-time risks.

By writing this article, I am helping contact center businesses to increase profit, enhance productivity and decreases business down-time risks. To know more, visit http://www.simcomm.com/