Why Your Virtual Phone Number Needs Call Recording

More and more businesses are switching to VoIP phone services for their business communication needs. One reason for the switch is the rich calling features that the system offers. One such feature is call recording. If you don’t know what this feature is and why businesses use it then we are going to enlighten you in this article.

What is call recording?

VoIP call recorder is a system which records all phone calls automatically. Once you get the feature in your call plan, you do not need to lift another finger for it to work. It is designed to make businesses calling experience more enjoyable and convenient.

How does call recording work?

Usually, every VoIP provider offers two types of call recording i.e. automatic and on-demand. An admin has the control to enable or disable either of the options. When auto call recording is enabled, if a user gets a call the call is recording automatically. However, an announcement is made for the caller’s consent before the call is recorded. If the on-demand call recording is enabled and a user receives a call, they can Record Calls by pressing a key.

Users and admin can listen to recordings whenever they want. You have an abundance of information at only clicks away. You can also sort your calls based on caller, date or length.

Why VoIP phone system call recording is important?

Nobody wants to write notes down during a call. It’s not fun missing out on private and personal information. Written words are easier to remember than spoken words. Recording business phone calls can be really productive and effective. With the Virtual PBX call recording, you can record calls once and can review them late or use them to be more productive. You can make your calls immortal by just keeping them stored. You can save them once and visit them later over and over again.

There are countless reasons for recording phone calls, especially to avoid any possible dispute. With this feature, businesses can stay in the loop with the old conversations and act accordingly in the future while keeping all important points in mind. They can archive them, podcast, share them and so forth. This feature is more pertinent in businesses which help in saving information for later managerial or business needs. There are a lot of convenient and smart tools provided by VoIP providers. If you are getting complete advantage of VoIP then they can do more than just providing call recording in Virtual Phone System. VoIP Business is one of the leading VoIP phone call recording service providers in the VoIP industry.

Is call recording legal?

Call recording is legal when both parties (caller and receiver) have given the consent for a chat to be recorded. The consent to record calls can be given in two ways.

• If you are a bit more open then you can openly ask the caller if they are comfortable with the call being recorded.
• However, contrarily, An automated message is played at the beginning of the call stating, "This call may be recorded…" If the person on the receiving end doesn’t hang up after hearing that message, then they technically have consented to the call being recorded.

Even better, you can do this from a smartphone app, meaning you have a lot of information only few taps away.

Does call recording have Benefits?

A call recording in VoIP system has a lot of benefits which are following:

• Eliminate the task of taking notes and be tech-friendly.
• Use this feature to train new employees and set more practical examples.
• With the automatic call transfer to your CRM through VoIP Business call recording, you don’t need to worry about manually saving them.
• The call recording with VoIP is hassle free and fulfils the regulatory compliance according to the legal rules.
• You can revisit the recorded phone calls to analyse the business plans and act accordingly and create more effective strategies and policies.

I'm Clair Holt Content Marketer at a href=''https://www.voipbusiness.com''VoIP Business. I've been a technology writer for the last 2 years for brands like Voip Business, NaftaDigital Etc.