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Picking a delivery courier for your business

Author: Akash Dagar
by Akash Dagar
Posted: Nov 07, 2019
courier service

The delivery courier is no longer an office where you submit your goods to transfer. For any business, the delivery service is now a ‘mobility partner’. Speaking of a mobility partner is the one who can move things freely and with ease. The better their ability to move things easily the convenient it is for businesses to focus on their KRAs (Key responsibility areas).

Courier pickup from home for home entrepreneurs and same day courier service for event planners are examples of the past; how courier services helped businesses. Many are capable of giving basic facilities like these. The most essential facility for any business especially small/medium-sized is online courier service.

How does an online courier service help?

You may have picked your courier service online by searching "Courier service near me" on Google search. That’s just the beginning of a change in the way you work. As an entrepreneur, your KRA is to invest your time in creating and improving your product so that you can resolve pain areas for your customers or provide services to your customer that makes their life easier. Similarly, as an entrepreneur, you are a customer of a courier service and therefore you deserve to have a service that makes life easier for you too.

The online platform helps to manage time and focus on key responsibilities of business.

For a home entrepreneur who is already juggling to distribute time amongst various households as well as business activities; a courier service that provides home pick up at a click of a button on an app can save time struggling to contact a service provider to get the order picked. Not necessarily you would get a service to get the parcel picked from your place. You might have to visit and drop your parcel to the courier office. If an app allows you to enter pick-up and delivery location, it saves you half the time you would spend to coordinate the same physically.

The online platform helps to get quick answers.

A good mobility partner must have quick answers to your questions like "what time the package was picked?" or "how far is the rider?" or "in how much time will the package get delivered?". The best in the industry might as well give you services that allow you to get all the answers on the same app. Like the app allows you to not only enter your pick-up and delivery request but also track the live status of your package from the pick up to delivery. Quick answers from your mobility partner can help you give faster resolution to your customer queries on the status of delivery.

Services may be online but service should be personalized

Even if the service is online, that doesn’t mean you would not be having any challenges getting things delivered or you would not need any support to resolve conflicts. Thus your online delivery partner must be also a "Professional courier service". They should be available and motivated to personally look into your issues and resolve them. Many online platforms use automated chat responses which deem unfit in case of an urgent resolution of customer issues.

In the end, the key take away is that a good online mobility partner enables you to

  1. Take on more important jobs by saving your running around to get things delivered
  2. Have better answers to your customers delivery needs
About the Author

The first and only on-demand way to move things anywhere in Delhi-Ncr with unparalleled, industry-leading security. Quality

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Author: Akash Dagar

Akash Dagar

Member since: Nov 04, 2019
Published articles: 1

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