Best call center management system in philippines

by MD Dialer
Posted: Nov 21, 2019

mddialer Call Center is highly reliable and robust call center solution for both inbound, outbound and blended call centers and mddialer manage call center’s system so well and Increases performance, web based, and cloud platform. Our call center solution consists of dialer, campaign manager, workforce manager, call recording call queue, outbound simulator and forecasts.

There is best call center management system in philippines, Mddialer Call Center solution provides the same features and functionality as proprietary call center platforms – at a low cost. They are cost-effectively add new users to your system and increase their productivity by providing easy access to all features and capabilities.

Why choose us

Save time and money on a complete Chat/email. Expert engineers install and maintain your server environment so you can get back to business. 24*7 troubleshooting, maintenance and engineering support. reliable performance in hosted dialer services built on a high-availability infrastructure so you can depend on your mail arriving in time.

Ability for an agent to call clients in succession from a database through a web-client
Ability to display a script for the agent to read with fields like name, address, etc. filled-in
Ability to set a campaign to auto-dial and send live calls to available agents
Ability to dial predictively in a campaign with an adaptive dialing algorithm
Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
Ability to open a custom web page with user data from the call, per campaign
System-wide and per-campaign DNC lists that can optionally be activated per campaign
All calls are logged and statuses of calls are logged as well as agent time breakdowns
Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
Agent phone login balancing and failover across multiple ViciDial servers
Several real-time and summary reports available
Real-time campaign display screens
3rd party conferencing(with DTMF macros and number presets)
3rd party blind call transfer
Ability to autodial campaigns to start with a simple IVR then direct to agent
Ability to broadcast dial to customers with a pre-recorded message
Ability to park the customer with custom music per campaign
Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available
Ability to set outbound CallerID per campaign or per list
Ability to take inbound calls gathering CallerID
Ability to function as an ACD for inbound and fronter/closer verification calls
3rd party conferencing with agent drop-off
Custom Music-On-Hold and agent alert sound for inbound calls
Estimated hold time, place in line, overflow queues and several other inbound-only features
Skills-based ranking and call routing per inbound group(queues) and campaign
Queue Prioritization per campaign and inbound group
Single agent call queueing
Ability to set user levels and permissions for certain features and campaigns
Ability for managers to listen-in on agent conversations