Six Ways VoIP Can Increase Business Productivity

Hosted VoIP networks provide plenty of ways to enhance business productivity. Whether using a PBX or Cloud-based system, the advantages can sometimes surprise even those who perform their research before going VoIP. Providing you have reliable and high-speed internet service then there's little reason why anyone would ever look at going back to old fashioned copper lines. Here are some of the best examples of how VoIP can provide a genuine boost to your business performance and productivity.

1. Enhanced Mobility

Perhaps one of the most underrated VoIP features that the vast majority of people end up using on a daily basis is the ability to better configure and direct calls. Modern business demands flexibility - and when you are out of the office you may need to make certain that calls are forwarded to your cell without giving away your personal number. VoIP allows each team member the opportunity to manage this feature as best suits their immediate needs - be it out on the road, hotdesking, or when working from home.

2. Conference Calls

Good standard VoIP systems all offer high-quality conference audio and video call capacity. Need to call an urgent ad-hoc meeting but everyone is at different ends of the city/country/world? With a shared VoIP network everyone is constantly connected and available on-demand - so you can ensure that your business is capable of making decisions as quickly and effectively as possible. Look for business phone installation company who systems doesn't scrimp on this feature because once again it's one of those aspects that you'll use far more often than you might at first assume.

3. Greater Reliability

Ever wondered how call quality affects your customer service? We'll save you the hard work by stating that it's absolutely essential - and we're not just talking in the sense of crystal clear audio that a well-installed VoIP system will provide. When your phones go down your business performance is essentially neutered - and we've all been in those situations where traditional phones crash and can take hours to be repaired. If your VoIP network fails it can almost always be simply restarted - keeping your downtime to barely a matter of seconds.

4. Monitoring & Training

If call quality is an essential factor for your business then you'll need to ensure that your employees are handling inbound and outbound calls effectively. The best VoIP networks will provide plenty of training features that allow team leaders and trainers the opportunity to listen in and direct calls while the caller is none the wiser. This can be an outstanding way not only of monitoring your call performance but also to ensure that colleagues are being effective in their roles. Look for options that also provide call management software to allow management to easily visualize call length and volume as well as duration and quality. Get this right and you'll significantly enhance your call quality by using VoIP networks.

5. Cost Saving

The vast majority of companies will benefit from considerably lower call costs providing they pick their network provider carefully. There's plenty of competition out there and most providers offer a wide variety of packages that suit everything from the smallest businesses through to whole corporations. No matter what size your company might be, you'll be able to effectively factor in your telephony costs into your budget - it simply will not deviate from the agreed sums. Look for those that offer individual user licenses that are interchangeable and allow for people to be easily added and removed from the network.

6. Easy Upgrades

New features are constantly being released and updated for VoIP handsets and some of these - especially those on the coming horizon - are potentially outstanding. One of the beauties of VoIP is that they should be extremely easy to upgrade and many do so automatically once they have been suitably configured. You basically won't need to worry about upgrading your phones again for many years once you have chosen to use the internet to host your calls. There is no reason why good quality systems should not last for many years of reliable use.

Max enjoys writing on the important topics in life.