Common Mistakes of Telecom Expense Management

Telecom expense management is the most important part of any organization. If used correctly, it can lead to the growth of the organization by leaps and bounds but if you go wrong with it, then you and your firm may have to bear a huge loss.

So, this article will represent some of the most common mistakes to avoid in telecom expense management.

Ignoring the client service impact

So, when you selecting the provider, ask detailed questions about how your account will be staffed. Who will manage pending credits and refunds? What happens if a carrier misapplies payments and your account charged late fees? The account team handling these and other issues should be staffed by people who know your name, understand your infrastructure and know that they are accountable to you. All these are important sets of queries that should be cleared or you may have to suffer a huge loss in the future.

Skipping the payment process

The staff of your office cannot manage the telecom expense management task efficiently as it can. The reason is very simple. Say for example, if the payment history is not available they will have to do a lot of research and it will consume up a lot of time, which they could have utilized in doing higher quality work efficiently.

So, with this dilemma in mind, now most of the organizations are outsourcing the payment process by opting for telecom expense management services It helps in decreasing the workload of both the IT department and the accounts department.

Ignoring your potential to achieve savings

It is wrong to assume that most of the savings achieved through the Telecom expense management program will come through headcount reduction. And it’s wrong to assume the majority of savings will be derived from consolidating services or through contract negotiation. It’s certainly wrong to assume that your own internally developed, automated processes are optimized.

The truth is companies that leverage best-in-class end to end CLM services achieve savings at many stages of the lifecycle—through better sourcing, deeper audits, more consistent procurement, more consistently applied payments and improved dispute resolution.

Silo Mentality

Well, not very long, everything from data networks and wireline voice services to payment and contracts was handled by different teams within an organization. Today, however, with increasingly mobile workforces, the convergence of voice and data, and the consumerization of IT, managing telecom must be viewed from a holistic communications lifecycle management perspective.

Taking care of wireless and fixed communications separately

Some of the solutions available today are little more than a pairing of two disparate systems: one for fixed communications and a second one for wireless mobile communications. While some traditional telecom expense management companies have partnered with mobility lifecycle management providers to offer what is positioned as a complete package, enterprises are still stuck with two separate platforms.

Without one reliable "global view" of your telecom expense data, you’ll likely have to navigate two portals for reporting. Unless you want twice the work in supplier management, make sure you partner with an established service provider that offers an end-to-end communications lifecycle management solution integrated across both fixed and wireless expenses.

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