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With The Essential Troubleshooting Steps Fix The Arlo Base Station Offline Issue.

Author: Online Camera Setup
by Online Camera Setup
Posted: Dec 07, 2019

If you are using the Arlo wireless security camera to keep your house or office secure without getting any glitches. Then it can be your best decision. Arlo gives you several beneficial features that are really important to secure your house in a smart manner. To get more information about this wireless security camera you should read this post. Here you will get some required information. With this, you will know here what you need to do to fix the Arlo Base Station Offline Issue. Also, you can make a connection with the Netgear certified team. If you are getting confused with any points.

You need to check the LEDs on the base station

Before starting the troubleshooting, you need to check the LEDs just in front of the device for determining whether the system is online. Do you know the new Arlo base station comes with the single LED and another side older base stations have 3 to 5 LEDs?

In case, you are not available on the same location as the base station, then you should launch the Arlo application on your device which is currently available. And you are gonna use that device to get the security notification

  • If you are able to review the video feed from all Arlo security cameras, and the base station is already connected to the internet.
  • In case, you get error notification on your device screen, for example- your Arlo base station offline, instead of the video feed, so the base isn’t connected to the internet.

Let’s collect the information about single-LED base station

  • If you notice the LED on single-LED base station is just available on the front face. That time, you will see a single-LED base station flash amber in blue color, it will also depend upon the connectivity status.
  • When you notice the LED blinking in solid blue color, that time your Arlo base station is connected to the internet.
  • In case, the LED is blinking in solid and slow blinking amber, then there is some technical issue with the internet connection.

Get some more information about the multi-LED base station

You will always see the LEDs on the multi-LED base station is available on the bottom of the front face. And the middle LED is the internet connectivity LED.

  • So the internet LED is solid green, that means your base station is connected to your internet connection.
  • But if the internet LED is amber, that means there is an issue with your internet connection.

Ok! Come on the most essential steps fix the Arlo Base Station offline issue-

  • The first essential thing is you need to check the ethernet cable. With this, you need to ensure that the ethernet cable is securely connected to your base station & your router also. Which ethernet cable you use came with the Arlo camera Kit.
  • Then, you need to check the power adapter. You need to check your power adapter is securely connected to the back of the base station & plugged into an outlet.
  • You should try to connect the internet from other devices that are directly connected to your router.
  • Now, you need to power cycle of the base station.
  • And check the router’s DHCP settings & client list also.
  • In case, you are previously enabled to connect the base station to the internet connection but this time you are not able to connect. That time, you need to check the router’s security settings. & you need to check firmware too for ensuring that no changes have made from the last time when it was successfully connected.
  • With this, you need to check and ensure that ports 443 & 80 both are open on the router.
  • Also, you should perform the factory reset process on the base station.

Hopefully, you will get more essential information about the Arlo base station. If you are looking for further information, then you need to get in touch with the assistance team of this security system. You can aks about the Arlo Pro 3 security camera from the Netgear accredited assistance team.

About the Author

We are a group of Online Camera Setup. If you want to achieve the best performance of your Arlo Security Cameras or any users facing any type of technical issue on their Arlo Camera, then feel free to contact us on "www.onlinecamerasetup.com".

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Author: Online Camera Setup

Online Camera Setup

Member since: Sep 10, 2019
Published articles: 8

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