Undiscovered benefits of having a virtual business phone system

Here is a tricky question. When was the last time you spent more than an hour without your mobile phone? More than 78% of the total users carry their smartphones with them at all times. It has become like part of the body. Mental discomfort is noticed among these users if they stay away from the device for a longer period of time. After quizzing over 100 users we learned that 53% of the people want to check their WhatsApp and WeChat messages or status whereas others want to check their emails and check office work.

This simply means that the phone systems have eaten most of the personal space of the modern generation and keep them busy looking into others' lives. This, in turn, is heavily manipulated by software giants by running ads and behavioral analysis. Therefore, it is absolutely necessary for every business person to have a virtual phone number which they can keep it separate from a personal number. It will also help you to stop spam calls that your personal number gets.

Virtual phone systems are mostly used by small businesses to make and receive calls from their customers. There are multiple benefits that virtual business phone systems provide. Some of them are as follows:

Number of your choice- You can select the number of your choice from any state or area code. Virtual phone numbers are virtual in nature and can be procured instantly. You can get unlimited numbers without any lengthy documentation. You can not only get a local number but also toll-free and vanity numbers.

No specific device required- Yes, you don’t have to buy a $500 device just so that your phone system is functional. With a virtual phone system, you can make and receive calls directly from the computer using a web application or from your iOS and Android device using the app. This helps you cut down the total cost by 90% in comparison to traditional phone systems.

Professional features- This cutting edge technology allows you to set up greeting messages to greet your customers when they call you. This feature is completely customizable and can be set as per the needs of the business. In case you have a large team, you can also set up IVR (Interactive voice response) that will help prospects and customers to get routed to the right department or right person in no time.

Unlimited calls- When your business is growing and you are talking to your customers in large volumes, you will need unlimited calls with your phone provider. This will help you save a ton of money. A virtual phone system completely online saves a lot of cost on managing hardware and expensive infrastructure. Hence, the calls become very cost-effective and affordable for both parties.

Call recordings- These days everyone has call recording feature on their smartphones. Call recordings are important to refer to the conversation in the future and also for training and quality purposes. The drawback of these call recordings is that it eats up the majority of your phone memory. On the other side, with the virtual phone system, you can store these recordings on the cloud and refer them whenever you want.

Unlimited extensions- Unlike traditional phones, you can add multiple extensions and set them up with IVR for the easy route of the calls seamlessly to different departments, teams, and individuals in your organization. Adding extension speeds up the process for customers to get connected with the right person. This feature is mostly used by teams that work in large offices or different locations.

Conclusion- The virtual phone system is replacing the traditional phone systems for business communication as it helps in reducing the cost and provides more flexibility depending on the nature of the business. There are many other benefits of using virtual phone system other than mentioned above.

Wyne is a business Analyst. In his spare time, he loves to do sports activities.