000-652: IBM SmartCloud Control Desk V7.5 Fundamentals

IBM SmartCloud Control Desk V7.5 Fundamentals exam is for professionals that are in the beginning level of their career in the technology of IBM SmartCloud, the exam provides the individuals with a lot of information and technical related questions for this specific technology only and the candidate attains certification after passing the exam. The number of questions given to the students are fifty in which the students have to score sixty six percent in the time limit of ninety minutes. The test can be taken in two languages that are English and Japanese.

000-652: IBM SmartCloud Control Desk V7.5 Fundamentals exam syllabus are given in exhausting details by the vendor, however here we present the interested individuals with only important ones that are given in the paragraphs below:

SmartCloud Control Desk Concepts is the first section that includes the topics which are given as Service management concepts, framework of IT Infrastructure Library (ITIL), SmartCloud Control Desk structured and certified in alignment with ITIL framework, understanding the customer backward management changes needed in operations, delivering value to customers (internal) by facilitating outcomes, ownership of the service assets and risks, specialized organizational capabilities providing value to customers services, Service management including specialty, strategy, design, transition, operation, and continual improvement, organization to be effective and productive, improve service capabilities, processes to manage the service throughout a lifecycle.

000-652: IBM SmartCloud Control Desk V7.5 Fundamentals exam also involves Purpose of Incident Management process, normal service operation, minimize the adverse impact on business operations, Main process activities such as Identification, Logging, Categorization, Prioritization, Initial diagnosis, Escalation, Investigation, Resolution, Closure, Primary inputs to Incident Management process like Event Management, User, Technical staff, Primary outputs of Incident Management process, Roles of incident management which may include Incident Manager, Service Desk Manager, Service Desk agent, Nth-line support, Problem Management process, resulting incidents from happening, to eliminate recurring incidents, Problem detection, Logging, Categorization, Prioritization, Investigation and Diagnosis, Workarounds, Raising a known error record, Resolution, Closure, Primary inputs to Problem Management process are recurring incidents, proactive processes such as Capacity or Availability Management.

000-652: IBM SmartCloud Control Desk V7.5 Fundamentals exam also provides the knowledge of General Installation and Deployment that consists of SmartCloud Control Desk Entry Edition offering which includes the tools that are manage licenses, including software contracts; manage assets, changes, releases, and configuration; operate a full-featured service catalog and service desk; and generate and manage incidents and problems, the Service Provider offering, SmartCloud Control Desk installed by using the SaaS model, SmartCloud Control Desk installed by using the VM model.

000-652: IBM SmartCloud Control Desk V7.5 Fundamentals exam takes into account the concepts that are to be studied in depth which are given as IBM Tivoli Integration Composer (ITIC), the Maximo database tables, Deployer's Workbench, Integration framework, Launch in context, The IBM external URL by a SmartCloud Control Desk Launch-in-Context entry, Instant Messaging tools, Computer Telephony Systems, Network Monitoring, Discovery Tools, ERP Systems, Service Desk and Migration Manager. These concepts can be studied with the help pdf files or training kits that are available.

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