UCaaS as an Adaptable Unified Communication Option

The key advantage of UCaaS is that it adapts to any business structure, allowing employees to communicate more efficiently with less hassle.

Businesses of all sizes around the world are increasingly adopting Unified Communications-as-a-Service, or UCaaS, in order to streamline their communication processes. The term refers to a blanket cover-all which covers digital and software-based integrations of communication mediums such as phone calls, VoIP, emails, and videoconferencing, with potential further integrations for CRM software or industry specific tools. Spurred particularly by recent changes towards remote work, virtual meetings and increasing collaboration, companies are finding that the flexibility cloud communications technology offers an additional degree of freedom concerning everyday business operations, as well as long-term relationship management. Cloud communications are a wide and diverse set of potential integrations, so knowing exactly what this approach is capable of could save your company huge amounts of time and money.

The main function of UCaaS is to combine and integrate communication platforms in order to reduce redundant tasks and wasted time. In the past, much of an employee’s time might have been taken up by translating information from one source to another, such as relaying information from a phone call into a database, or cross-referencing schedules to arrange an important face-to-face meeting. Through the power of the cloud, programs are available to alleviate these stressors by automating functions and saving time: the phone call might be instantly transcribed and added to the database, or the face-to-face meeting might become an easily accessible videoconference. The philosophy of cloud-based communication platforms is to save time and create efficiency wherever possible, recognising the core functions of each firm and developing a unique solution which cuts down on redundancies and improves morale.

UCaaS is an entirely digital, cloud-based service which requires no hardware setup or physical implementation. This means that any employee, once they are given a licence, could immediately sign on to your company’s portal and have access to all their work functions including email, phone, VoIP and everything else they need to carry out their tasks. Setup is quick and easy, and the software’s UX is simple yet powerful. Many employees find that they are saving vast amounts of time due to the streamlining of their tasks through the cloud, and the software empowers them to conduct more collaboration with other team members.

Modern companies and smaller businesses tend to prefer a cloud-based approach since it opens up many possibilities for remote work, split teams and hotdesking, without locking the business in to costly hardware purchases. Because cloud platforms can work anywhere, employees are not locked into only performing their tasks from one office that has the necessary equipment. This can cut down on huge inefficiencies which could arise from asynchronous work schedules or miscommunications – the work of the future will largely be digital, and UCaaS is a scalable solution which will prepare an organisation for these changes.

It is clear that UCaaS’ strengths lie in its ease of use and its adaptability. Any business regardless of size or industry is sure to find some way to improve its operations through a UCaaS solution, and business owners can boost their team’s morale by cutting down on the most tedious parts of the work day through the kind of cloud-based communications integrations that Reliance Communications specialises in.

Reliance Communications is a specialist B2B IT provider focused on servicing Australian Smes and enterprises with the highest quality communications services.