Busting 10 Myths About Outsourcing NOC Services

Organizations have preconceived notions about outsourced NOC services. Read on to find out the facts so that you can make an informed choice when it comes to NOC services.

A lot of myths and misconceptions revolve around outsourced NOC services. Owing to this, many individuals refrain or are wary of using these facilities. To ensure you do not fall prey to these myths, here are 10 of them we throw light on.

1. All NOCs are exactly the same as the rest

Every NOC comes with its own unique company history. They each also have different offerings. Some NOCS may be specific to certain types of manufacturers and systems while others are completely independent. Customization is actually a big part of NOC services.

2. You give up control when you have a remote team

While you do not need to constantly keep a watch on your NOC every day, after all, that is what your remote team is meant for, it does not mean you are giving up control. You can regularly communicate and ensure complete transparency exists particularly when issues crop up.

3. Outsourcing is costly

In fact, doing it in-house is more expensive as you have to buy equipment, pay for infrastructure installation, software licenses as well as maintenance subscriptions. You also need to pay for the salaries of the IT team.

4. All of the NOCs are based offshore

While this may be true for a majority of NOC service providers, not all follow this procedure. You can also find the best NOCs where you are based, working in your country, and even in your time zone.

5. Trusting a third party with your data is dangerous

Yes sensitive information, financial data, and client records are something you should not share with anyone. A NOC business is not going to be doing its job right of it does not provide you with the best data security measures.

6. You do not need IT technicians anymore

NOCs are not going to take over anyone’s job. You are still going to need engineers. NOCs are just extensions of your IT department whereas your IT techs are your real partners that help you obtain higher-value projects.

7. They also provide SNMP and Ping

Yes, NOCs do offer these services but other than this, they also offer you access to software and technicians that offer better abilities. Experienced NOCs collaborate with REST, SQL, APIs, JSON, WMI, XML, and CLI scripts.

8. Your techs can handle it all

While this was true when you started the business, as your responsibilities increased, you need additional help. You do not have the bandwidth to conduct network monitoring operations seamlessly and efficiently. A NOC service can do this meticulously.

9. IT techs can work on call 24/7

24x7 coverage does not mean your IT department has to be on call weekends, weeknights, and holidays. This can only decrease performance and enhance tiredness. NOC services can help look into every alert and outrage. It keeps you notified when required.

10. NOC staff have minimum skill sets

Your NOC partners have the experience and educational background to manage all kinds of jobs from basic to complex monitoring.

Rest assured, you can place your faith in outsourcing NOC services.

ConcordantOne Tech Pvt Ltd is a leading NOC services provider. The company has the right experience and expertise to ensure clients benefit from the services.