Troubleshooting de Hardware keylogger :)
Posted: Jun 09, 2020
The SerialGhost will not work with the following hardware configurations:
1. Synchronous serial buses2. Devices operating at speeds higher than 115,200 bps3. Serial buses using logic levels different than +/-12V4. Serial devices using non-standard DB-9 pinouts5. SPI, I2C, TWI, USB, PS/2, SATA, FireWire, etc. buses6. Non Wi-Fi-conformant Access Points (Wi-Fi CERTIFIED™)
The SerialGhost does not switch to flash drive modePlease check the following:1. Are you using the delivered USB Key to connect the device to a USB port?2. Does the operating system support removable USB flash disks?3. Have you checked the drive list?4. Have you tried on a different USB port?5. Have you checked on a different computer?
I can’t find any data after switching to flash drive modePlease check the following:1. Have you powered the device from the USB port while recording?2. Did you properly configure the device through CONFIG.TXT?3. Have you actually transmitted any data over the serial bus while recording?
The SerialGhost Keylogger always shows up as a removable driveConnect the USB plug directly to a USB port, without the USB Key.
I’m not receiving E-mail reportsPlease check the following:1. Have you configured Wi-Fi access by using KL Tools or creating WIFI.TXT manually?2. Have you provided a valid recipient E-mail address? Are you checking the recipient mailbox?3. Is the Access Point ID (SSID) set correctly? Remember, that it is case-sensitive.4. Have you configured the encryption type and password correctly (case-sensitive)?5. Is the remote device within WLAN range? Is the signal strong enough? Please verify this by using a second WLAN device located in the same position.6. Does the Access Point configuration allow Auto-IP? If not, please provide a static IP configuration.
I cannot retrieve the log using KL ToolsPlease check the following:1. Have you added the remote device to the device list in KL Tools by providing its IP address?2. Has the remote device established a connection to the Access Point? Check if you are receiving E-mail reports.3. Have you performed a communication test? Right-click on the device in KL Tools and select Test Communication.4. Have you performed a network search? Run a network search from KL Tools.5. Is a firewall blocking communication? Check if the TCP and UDP ports (default 25999 and 25998) are available for communication.6. Have you provided the correct 3-character combination? The remote device configuration must match the data entered in KL Tools (default values are KBS or KBD).7. Is the remote device located in the same LAN segment as the host computer? If not, TCP/IP communication will not work.
The SerialGhost Pro Wi-Fi does show up as a Virtual COM devicePlease check the following:1. Have you configured the device to Virtual COM mode? Refer to the Virtual COM mode section for detailed instructions.2. Does the operating system support Virtual COM devices (CDC support)?3. Have you tried on a different USB port?4. Have you checked on a different computer?
KL Tools cannot connect to the device ("Device not found!" error)The SerialGhost Pro Wi-Fi has probably not enumerated properly as Virtual COM device. Please check the following:1. Have you configured the device to Virtual COM mode? Refer to the Virtual COM mode section for detailed instructions.2. Does the operating system support Virtual COM devices (CDC support)?3. Have you tried on a different USB port?4. Have you checked on a different computer?
Problems with time-stampsSet the correct time by creating a clock configuration file TIME.TXT. Make sure you have not disabled time-stamping. Refer to the Clock configuration section for detailed instructions.
Can I run KL Tools on Mac OS or Linux?KL Tools is currently only available for MS Windows. For configuring the device under Mac OS or Linux, the configuration files CONFIG.TXT, WIFI.TXT, and TIME.TXT must be created manually, using a text editor.
I’ve checked everything, nothing helps!If you are still experiencing problems, please do the following:1. Check if the problem appears with a different baud rate and serial bus configuration.2. Check if the problem appears with a different serial bus driver.3. Check if the problem appears using a different USB port.4. Contact the dealer you have purchased the device from. Please supply all necessary information (hardware type, model and manufacturer, OS type and version, and a short description of the problem).
Legal disclaimerNo responsibility is taken for any damage, harm or legal actions caused by misuse of this product. The user should follow the guidelines contained in this document, otherwise no liability will be assumed. It is the user's responsibility to obey all effective laws in his/her country, which may prohibit usage of this product.
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