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How To Fix HP Printer Error Code 0xc18a0001

Author: Ronan Smith
by Ronan Smith
Posted: Jul 20, 2020

Solution 1:

  1. Press and hold "left arrow" key
  2. Press the "setup" key and release both keys
  3. Press and release the "OK" button
  4. Press and release the right arrow button until the display says "System Configuration Menu". 2. Press and release the "OK" button.
  5. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
  6. Press and release the "OK" button.
  7. Display should say "Hardware failure status: Clear. Press OK to clear".
  8. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
  9. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
  10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
  11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  12. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
  13. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
  14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
  15. If the error is still there, or reoccurs the printer is already defective.

Solution 2:

  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.

Solution 3 ( conversation with a HP tech):

james cowan: hp error code 0xc18a0001

Earnest: I will assist you in this regard

james cowan: great

Earnest: I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct?

james cowan: correct

Earnest: Thank you for confirmation

Earnest: May I have the model number of All-In-One you are using?

james cowan: c6250

Earnest: Thank you for information.

Earnest: James, please let me know the room temperature in which printer is replaced

james cowan: 67 degrees f

Earnest: Okay

Earnest: Please perform the below steps on the front panel of the printer to resolve the issue

james cowan: ok

Earnest: Press and hold the "left arrow" key.

Press the "Setup" key and release both keys, Display should say "Enter Special Key Combo"

Press and release the "OK" button.

Earnest: Please ignore the above steps, James

james cowan: ok yes nothing seemed to do anything

Earnest: Please perform the below steps on the front panel of the printer

Earnest: Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"

Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal"

Earnest: Display should say "Support" and display the FW rev (something like R0616R)

james cowan: COxxFN0723BR

Earnest: Okay

Earnest: 2. Press and release the right arrow button until the display says "System Configuration Menu

james cowan: ok

Earnest: 3. Press and release the "OK" button.

james cowan: ok and it says hardware failure status

Earnest: Display should say "Hardware failure status: Clear. Press OK to clear".

Earnest: Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".

Earnest: Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

james cowan: ok

Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

Earnest: Let me know once you are done with the above steps

james cowan: ok its unplugged

Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

Earnest: Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.

james cowan: ok

Earnest: Let me know the message displaying on the front panel of the printer

james cowan: printer preparation occuring - do not interrupt

Earnest: Okay

james cowan: ok its done

Earnest: Let us print a self test page from the printer now

james cowan: ok deal

Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray.

  1. Make sure that the printer is on and loaded with unused plain, white paper.
  2. Press Setup. The Setup menu appears.
  3. Press the down arrow button to select Tools, and then press OK.
  4. Press the down arrow button to select Self-test Report, and press OK. The self-test report prints.

james cowan: ok printing

Earnest: Okay, please check whether all the colors pritned perfectly on the test page

james cowan: perfect

Earnest: Great..Cheers!!!

james cowan: thank you very much

Earnest: James, now you can continue using the printer

Earnest: I appreciate your efforts and patience in trying to resolve the issue.

Solution 4:

  • Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"
  • Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal". Display should say "Support" and display the FW rev: COxxFN0723BR (or something like that)
  • Press and release the right arrow button until the display says "System Configuration Menu"

    Press and release the "OK" button.

  • Display should say "Hardware failure status: Clear. Press OK to clear".

    Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".

  • Press and release the "CANCEL"(Annuler) button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
  • Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
  • Wait 60 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  • Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
  • the printer will get ready as if it were starting perfectly for a first time, it will say something like: printer preparation occuring - do not interrupt
  • print a test page:
1. Load letter, A4, or legal unused plain, white paper into the input tray.

  1. Make sure that the printer is on and loaded with unused plain, white paper.
  2. Press Setup. The Setup menu appears.
  3. Press the down arrow button to select Tools, and then press OK.
  4. Press the down arrow button to select Self-test Report, and press OK. The self-test report prints.

Solution 5:

About the Author

I'am Ronan Smith Working on HP Error

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Author: Ronan Smith

Ronan Smith

Member since: Jun 18, 2019
Published articles: 12

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