5 benefits of VoIP for small businesses

VoIP phone systems are packed with benefits for small businesses. If you’re just starting out, or on the brink of crossing over into a medium-sized business, there is no better time to start using a VoIP phone system.

You may actually be shocked to learn that some of the biggest companies you look up to, or even your competition are already using VoIPphone systems. However, that’s an entire article on its own.

For now, and in no particular order, here are 5 key benefits of VoIP for small businesses.

1. Better customer service experience
2. Inexpensive sales and marketing opportunities
3. High call quality
4. Increased productivity
5. Remote work opportunities

Let’s look at these in some better light.

Better customer service experience

VoIP phone systems often haul along features and functionalities that allow better customer service delivery. Slashed average handling times are achievable almost instantly after migrating from old telephony systems.

Some VoIP phone systems have the ability to recognize who is calling and couple them to a customer profile before the agent has to manually search for some account details. This means by the time they take the call, they can greet the caller by name and continue with the conversation as though they were expecting the call.

Effectively, you can set up your VoIP phone system to make customers feel special.

Inexpensive sales opportunities

Making calls using a VoIP phone system costs significantly less than direct line phones. Not to mention how you can make video calls to engage with customers on a personal level. Sales pitches made over the various applications that take full advantage of VoIP often reduce the caller’s effort while maximizing the potential outcome. Think webinars and sms marketing systems here.

Higher call quality

Gone are the days you’d have to try getting back on a long-distance call after it dropped abruptly. VoIP phone systems break every message you send into packets that have very high delivery rates to the other end. A high-quality video call can feel as realistic as being in the same room with the person on the other end.

Increased productivity

In the case of a working environment, VoIP phone systems can eliminate the need to have meetings each time a project takes a turn. Instead, short video conferencing sessions can be scheduled and enjoyed without diverting too much attention from the work at hand.

Remote work opportunities

Most impressively, VoIP phone systems mean it doesn’t matter where you are when doing work. As long as you have a stable internet connection, you’re as productive as someone who endured the commute to work.

Wage bills are slashed when companies start realizing how VoIP phone systems make it possible to hire outside of their city limits. Different perspectives, better employee relationships, and a 24 hour (always active) workforce are all possible when a business uses VoIP.

For those on the edges of expansion, VoIP has so many benefits inclined towards scaling. Instead of moving to a bigger office, you could couple the remote factor with the fact that you won’t have to buy new hardware in order to expand.

This counts as much for local expansion as it does for global dominance. A few remote workers strategically poised in a location you want to explore can cover as much ground, if not more, than you would have if you rented out an office for a branch.

As more companies start building applications around the VoIP phone systems available on the market, more advantages will surface. VoIP may soon become mandatory as late adopters lose more and more ground to business using internet telephony.

babelforce is a global cloud communications platform focused on No-Code integration and automation.