How do phone systems help with Business Continuity?

With a modern small business phone system your business can stay in touch and keep operating, so choosing the right phone system for your small business should be a vital part of your total continuity plan.

When a crisis develops the only thing you are usually in control of is your continuity plan and they way you respond to any given emergency.

Often during an emergency services are cut, severe storms, bush fires and broken power or phone lines will affect many businesses, but having a virtual phone system as part of your continuity plan means you can switch all your business communications to your smart phone or other mobile devices as needed. Then, regardless where you or your staff are business can remain largely unaffected and operational.

Some of the important functions that keep you going in an emergency

Your continuity plan should involve as many different types of applications that are relevant to your business in your small business phone system. Having an alternative and portable emergency backup power supply is important for extended power outages.

• Call divert

With a call divert arrangement on your small business phone system in the event of your system being out of commission at any time all communications can automatically be diverted to a designated number or website that ensures you are always connected to your staff, customers and suppliers

• Hunt Groups

A small business phone system should be able to ensure all calls are answered in the shortest possible time and divert calls to the most appropriate person allocated because of their skill set at times when it’s not possible to answer the call normally

• Customer Messaging

In the event of a small business phone system failure it’s important to keep customers informed of developments to reduce their inconvenience and show them you consider their continued patronage is important to you and your business

• Answer phones

Having an answer phone service as part of your continuity plan helps to handle non-essential calls and keeps everyone informed of the current situation and helps prevent loose ends and misunderstanding

• Managed online phone services with cloud applications

When you use a managed online platform for your small business phone system needs you will be covered for any eventuality. Flexibility in times of crisis is vital so you can manage your business operation from anywhere as needed

When your small business phone system is integrated with your cloud storage data applications your files, accounts and documents are always available so your business can continue from any temporary location

Having your business continuity plan based around your small business phone system and its capabilities ensures that any crisis or emergency situation will have the least possible impact on your business. Your customer relations will benefit and you’ll be able to retrieve all critical data and ensure your cyber security remains uncompromised while operate your business from any location that has an internet connection.

Modern office phone systems are able to interact with all mobile devices and corporate phone systems seamlessly