The Biggest Problem With order management software

How eVanik is the best solution?

An efficient order management system is one of the core values that must be focused on in a business regardless of any niche. A company’s success depends on the success of its eCommerce business grip, its supply chain, and coordination between the logistic companies. But while following an omnichannel approach it becomes difficult when it comes to managing these aspects.

To make all things efficient and smooth in functioning to deal with an omnichannel approach, eCommerce sellers use certain software that has the ability to offer a wide array of functionality that a person might need to thrive in his business.

This brings us to the main topic of the article which is "What are the problems with order management systems". Before any further, let’s list out the

Benefits of an order management system

• It automates the whole manual process

• Can increase the customer satisfaction

• Better control of the business process by proper control over data

• Easy data analysis

• Avoid the possibility of facing any costly errors

• Cuts down the cost of any unnecessary tasks

• Easy access to detailed information about the business

If an OMS is used not to the fullest a business can suffer but spending on useless things that can be done with no cost whatsoever.

Let’s look at the problems one by one

Incomplete or Missing Integrations

The main purpose of OMS is that it can integrate multiple channels into one place and the seller is able to work out all his tasks from one place. Some software lacks important integrations like CRM, ERP, market place and other important stuff.

Weak report details

This software is expected to make a detailed report that should be able to give all possible performance markers that a business needs. There are a few software in the market that are not able to deliver the same and that is one of the drawbacks that should not be overlooked.

Bad customer service

With every good product, there should be a better after-sale service. Whenever there is a problem a customer always turns to the customer service if he needs any help with anything. But if the customer service is rude & unresponsive then it can be a real problem for the business.

Insufficient features

An eCommerce software has several features but there are few features that are not covered in the software and if it impedes the business the user might experience huge issues while switching to a different system.

No support for Multi package orders

There are some instances where there are multiple orders detected in the system because of this it slows down the processing of the order that is a huge problem to face in terms of business revenue.

Lack of customizable settings

If the software works on the default program setting of working on the inventory management and sales, it can create a complex sales forecast report which will later reflect on the sales revenue. In this case, if a seller sees a spike up or a spike down it can be annoying at some point.

Unable to facilitate POS integration

For sellers who have a physical shop for their business, a point of sale can turn out to be an efficient tool. Also, there are several management tools that don’t facilitate the integration feature.

No Address or Verification

If there is an error on the customer's part about entering the wrong information about the product the software is unable to notify about the error and ultimately the seller has to bear the price but dealing with an unhappy customer.

Conclusion

There are several issues that a seller has to face while fulfilling an order but if he chooses the right and uses it the right way he can definitely reap the benefits of his investment. eVanik one world suite is the best tool in the market that can help an e-commerce seller to run his business smoothly without any hiccups.

Every eCommerce seller is on a constant lookout for an opportunity to save time and money. There are several moving parts when it comes to eCommerce business like accounting, reconciliation, order processing, product returns, etc.