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1Z0-465 Certification on one of the Most Used Application in IT Sector

Author: Kristen J. Smith
by Kristen J. Smith
Posted: Oct 01, 2014

This qualification enveloped subjects such as RightNow Analytics, Site Configuration and Administration and Answer Management Administration. This qualification discriminates applicants in the marketplace by presenting a viable perimeter through verified proficiency. For this 1Z0-465 Certifications Book, most up-to-date field and training familiarity are suggested. This qualification assists OPN associates discriminates themselves in the marketplace throughout verified exhaustively authorities and assists their collaborator business be eligible for the Oracle RightNow CX Cloud Service 2012 Essentials expert.

The 1Z0-465 Examination is very effective way to make a career in IT sector successfully. All the candidates and applicants appearing in this examination need to go through 80 queries with the allocated period of only 150 minutes. In order to gain the certification of this exam, candidates need to score minimum score of 60 percent. Candidates and applicants can register for this exam through phone or 1Z0-465 Online Study.

After the completion of this exam, candidates are liable for certificate in 1Z0-465 Test Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist and OPN Certified Specialist. Candidates and applicants need to refer to training that is RightNow Foundation for Contact Center Administrators and Oracle RightNow CX Cloud Service 2012 Essentials Exam Study Guide.

The Different Types of Subjects Covered During this Examination:

Oracle RightNow Overview

  • Explain the principle of Customer Experience

Application Appearance

  • Generate and execute workspaces
  • Generate and execute navigation sets
  • Generate Customizable menus
  • Generate Agent Workflow
  • Generate Agent scripts inside the Scripts explorer

Staff Management

  • Generate profiles
  • Generate staff accounts
  • Explain Password functions and their configurations

Answer Management Admin

  • Explain typical answer management components and usage
  • Handle Search Priority Words
  • Generate and Handle Word List Files and Dictionary
  • Generate and Handle Access Levels

Site Configuration Admin

  • Explain custom fields and their usage
  • Generate Business rules
  • Explain standard text and its application
  • Explain service variables and its application
  • Generate and Handle service level agreements
  • Organize Cloud Monitor
  • Explain Custom objects and its usage and management
  • Explain incident management
  • Handle Message bases
  • Handle the system configuration settings
  • Explain Mailboxes and their usage
  • Handle the system Interface configurations
  • Explain Product, Category and Disposition usage
  • Generate and Handle Guided Assistance and its application
  • Explain the CX options and Application button features and their usage

RightNow Analytics

  • Explain Standard Reports
  • Generate and organize Custom Reports
  • Generate and Handle Scheduled Reports


  • Generate and Handle Surveys

Chat & Co Browse

  • Generate and Handle Chat configurations
  • Generate and Handle Co Browse configuration

Customer Portal

  • Customize and Handle Templates, Pages, Themes
  • Explain Customer portal deployment protocols
  • Customize and Handle Tags, widgets, assets
  • Explain Browser Accessibility and its importance

DirectCertify is the Best Source to Provide Every Possible Preparation Kits regarding 1Z0-465 Exam and 1Z0-409 Certification Test.

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Author: Kristen J. Smith

Kristen J. Smith

Member since: Sep 29, 2014
Published articles: 6

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