Top tips for finding the best business phone systems

If you have ever made a phone call to a doctor, takeaway shop or a supermarket, chances are they all use a certain kind of phone system. Some systems are more complex than others, and some can withstand larger volumes. This being said, each business will choose its system, based on many different variables.

A business can cost themselves, customers, time and money by misinterpreting the value that a strong, technologically sound phone system can provide. However, the most important aspect is: that it works for you. Here are a few tips to remember when purchasing phone systems for business.

Initial Set-Up Costs

When choosing a business phone system, the options may seem endless. However, there are a few things you can do that can quickly narrow down your selections. Firstly, decide what features are required for your business. Once you have finalised these, you have your answer on what system to purchase that will adequately allow your business to strive. Do not buy the most expensive, feature-packed system on the market; you want something that will allow your business to grow and that can provide a positive return on investment. Consider how quickly your business will grow, and whether it is worthwhile spending extra money initially on a stronger system, instead of being forced to upgrade in 12 months.

Ease of Use

Having a system that all of your team can operate is extremely important. The last thing you need is customers being disgruntled and turned away due to human error on your phone system. IPVS has a large variety of systems available, ranging from systems that can satisfy a call centre, to a small local clinic. E-mail, Web Chat, Recording etc are all features of a strong office phone system as well.

Scalability

Every business owner wants their business to grow. This being said, quite often this can happen too quickly, and the technology within the business soon fails to grow with it. Ensuring that your office phone system is capable of growing with your business is very important. If you are expecting substantial growth, it may be an idea to have a cloud-based office phone system, which allows you to add and subtract lines as they are needed.

Technological Support: Old vs New

A massive factor lies with this question: What does your business actually need in its business phone system?

Many office phone systems can use the traditional landline system, which is old-fashioned, however extremely reliable. However, as businesses are slowly making the move towards remote-working, this requirement is fading. This is where a cloud-based phone system will come into play. Additionally, you need to ask yourself: Will my provider give me the support I need? Problems happen, that is a given. Having the instant support and solution there is a major benefit, as each hour that your system is down, can cost your business customers.

If you are having trouble understanding the ins and outs of a business phone system, speak to an expert at IPVS. They can provide you with all of the knowledge you need to make a decision, and can quickly get your business everything it needs to begin making money!

Modern office phone systems are able to interact with all mobile devices and corporate phone systems seamlessly