10 Best Qualtrics Competitors and Alternatives in 2021

Many reasons have been put forward by the customers as they look for the best Qualtrics International competitors. As Qualtrics International was obtained by SAP two years back, the merger created headlines and even caused a dip in SAP share prices.

The Merger!

Not user-friendly

Too Pricey

Focus is fixed on large enterprises only

So, here are the 10 Best Qualtrics Competitors and Alternatives of 2021

After some research, we’ve listed out the top 10 Qualtrics International competitors and alternatives for 2021. Take a look.

1. SurveySensum

When to launch surveys, what questions to ask, how to analyze results and prioritize actions to hit business targets, everything will be taken care of. It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions.

And one more thing! It is a FREE alternative to Qualtrics as well!

In-built survey templates

Closing the loop

End to end feedback management

Seamless Integrations

Contact Management

Text Analytics

Other features: Quick Online Surveys, WhatsApp Surveys, Multilingual Surveys, Role-based Dashboards, and more.

Cons

• Need to add more integrations

Basic – Free

Starter – $49/month

Professional – $199/month

Enterprise – Customizable

A leader in Experience Intelligence (XI), InMoment™, effectively converts metrics into meaningful insights to promote high-value business decisions and relationships with customers and employees. It is a great Qualtrics competitor and a cloud-based solution that offers leadership board, employee communication, and employee loyalty modeling capabilities. In addition, the platform highlights three clouds that operate seamlessly together to give companies a complete understanding of the most significant factors influencing their bottom lines.

Text Analytics

Data Management

Other features: CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics.

Cons

• Can only do NPS, CES, CSAT surveys
• Limited customization

Retently helps you effectively measure customer satisfaction, get relevant client feedback that you can work on, limit customer churn, and convert detractors into promoters. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys. With Retently, you can gather customer feedback and analyze results through advanced analytics and create reports to take the right action.

Feedback analytics

Survey Template

Advanced Survey Template Editor

Pros

• Easy to use
• High-quality survey design that works well on mobile and desktop.
• Can integrate with other apps.

Pricing

SurveySensum is a Customer Experience Management Platform that helps you make customer feedback actionable.