Top Features to Look for in a Cloud-Based Hotel PMS

One of the most important decisions that a property manager faces is choosing a cloud based hotel property management software. After all, the choice of a cloud PMS can be the deciding factor in the overall profit or loss faced by a business.

Whether it is a small Bed and Breakfast or a large hotel chain, a reliable cloud PMS is must for managing day-to-day operations of the property. If you are still using legacy software or manual methods to manage your property, it’s time to upgrade to a cloud based hotel PMS.

You also need to take into account; your budget, the requirements of your property, and the complete range of services offered by the PMS provider. Above all, you should look for the problems that you are trying to solve with the help of a cloud PMS. Once you zero in on all these factors, you will have a much better understanding of the kind of PMS that will benefit your property and its unique needs.

Keeping these factors in mind, here are the top features you should look for in a cloud PMS.

1. Robust Front Desk Management - The front desk is the face of your hotel property and a cloud PMS can help in managing front desk operations with great degree of ease. Some ways in which a cloud PMS can help are:

• Check room occupancy on a daily, weekly, and monthly basis
• View reservations on a single page
• Contactless check-in and check-out guests with Ease
• Assign housekeeping duties and update status accordingly
• Update room tariff

1. OTA Management - When you are working with several Online Travel Agents (OTAs), it can be a difficult task to keep track of your engagements with each one. With a cloud PMS, you can manage your OTAs from a single screen. Whether it is updating the status of the rooms or changing room tariff for display on the OTA websites, you can do it all in a few clicks.
2. Consolidated Reports - A PMS can give you advanced reports about the various operations of the property. In-depth reporting of the various metrics gives you a deeper insight into how you can leverage the strengths of your property for profitability. You should be able to download the reports in the format of your choice from.csv and.xls or pdf depending on your requirements. Some of the reports that your PMS should provide are:

• Guest arrivals
• Outstanding balance of guests
• Income reports
• Profitable promotion reports
• Best performing OTAs

4. Communication with Guests - A cloud-based hotel property management software should give you complete control over communication with guests. By offering a professional communication to the guests, you are able to create a lasting relationship with them that can result in repeat business. Some of the highlights of successful guest communication are:

• Automated welcome and feedback emails
• SMS and email integration for guest communication
• Tracking of guest requests
• Loyalty rewards and offers for repeat guests

1. Online Reputation Management - A good PMS should have reputation management features to keep a track of the hotel property’s reviews by the guests on sites like tripadvisor. When guests post their reviews on tripadvisor, hotel staff should be able to manage and reply to reviews. Many prospective guests check tripadvisor when they are looking for a hotel to book and having an active presence on such sites can help a hotel to maintain a positive online reputation.
2. Cross Interface Compatibility - A cloud PMS cannot work solely on its own, it needs to be compatible with other operations of the hotel property as well. A high degree of integration can help to automate simple tasks and streamline daily hotel management operations. Here are some of the integrations you should look for in the PMS of your choice:

• Integration with multiple payment gateways
• Integration with accounting systems
• Integration with room lock interface
• Integration with third party hardware interfaces

7. Multi-Device Compatibility - Remote access is the name of the game when it comes to cloud PMS. You should choose property management software that can be used on devices such as laptops, desktops, and tablets with equal ease. When the interface of the software is designed for multi-device compatibility, it becomes easier to keep an eye on the hotel operations from any place that has internet connectivity. Some advantages of multi-device compatibility are:

• Data remains safe in the cloud
• Housekeeping staff can keep track of task details
• Optimized for devices of different screen size

Final Word

If you’re looking for a cloud PMS that offers all these features and more at an affordable price, then look no further than mycloud Hospitality. An award winning hotel software, mycloud Hospitality offers a wide range of features as it is developed by an experienced team that has provided end-to-end IT solutions to businesses all over the world. Find out more by browsing through www.mycloudhospitality.com

Mycloud offers a comprehensive hotel software for any size of property. The advanced features allow clients to manage their hotel operations efficiently and increases revenue.