Why do SMEs need to adopt cloud telephony?

In recent years, many SMEs or small and medium businesses in India have started

adopting cloud telephony. Those who haven’t adopted it yet are missing out on the many benefits offered by cloud telephony.

Concerning the global market size, cloud telephony is expected to reach $34.5 billion by the end of 2026, growing at a CAGR of 16.8%. Whereas, SMEs are expected to reach $14.1 billion by 2026, growing at a CAGR of 18.1%.

SMEs in India are always struggling to expand and grow their business. When compared to large-sized enterprises, they have a tight budget and they find it difficult to spend more budget on software, hardware, and IT infrastructure. This is where cloud telephony can help them.

But how? Read further to know about it.

The Many Benefits Offered by Cloud Telephony to SMEs

Cloud telephony brings in a lot of benefits to the table for SMEs. It can make them competent with large sized enterprises. Here is a list of some of those benefits.

Affordable

As mentioned above, SMEs have tight budgets, and moving to cloud-based communication solutions such as cloud telephony is a logical thing to do. It is far more economical and cheaper to use a cloud telephony service than to use the traditional on-premise PBX systems.

This is because the latter needs expenditures on hardware, infrastructure, labor, etc. Moreover, since cloud telephony is a cloud-based system, SMEs save a significant amount of money on phone bills. Furthermore, you need not spend extra budget on managing/maintaining the system, its installation, upgradation, etc.

Also since cloud telephony is a pay-as-you-go model, SMEs that adopt cloud telephony systems do not have to spend extra budget on advance payments. Cloud telephony systems also have very low upfront (money owed on purchasing the system) costs.

Flexibility

SMEs are unlikely to stay SMEs over the years. This means with time SMEs can grow into large-scale enterprises. The growth would need you to scale your business or expand your business to other locations.

So when SMEs adopt a cloud telephony system, they no longer need to be fixed at a particular location. One can move their SME business with the cloud easily. With benefits like call forwarding and toll-free numbers being offered by cloud telephony, an SME business would have no limitations in going global.

Also, more agents can be easily added to the system as cloud telephony allows all the flexibility needed. Agents can even work from home using this system.

Reliability

For SMEs, traditional phone systems are highly unreliable. Cloud telephony systems on the contrary are highly reliable. They offer 99.99% uptime reliability.

Even during a power/internet outage, you can make use of the call forwarding feature offered by the cloud telephony system and route all the incoming calls to your smartphone.

Improved Security

Cloud telephony systems provide high security and data access. As all data center locations Tier 3 enhanced and ISO 27001 certified, cloud telephony offers improved security for SMEs.

Enhanced Brand Image

With cloud telephony SMEs can get a delightful customer experience that improves brand image. Multilevel IVR feature in cloud telephony allows all the queries of customers to be answered. This builds trust and brand authority amongst your customers.

So if you are thinking of moving your SME to cloud telephony, give Office24by7 a call at +91 7097171717 or drop an email at sales@office24by7.com today.

The main goal of Office24by7 is to assist the organizations to simplify the various operations of different sectors like HR, Accounts, Marketing, Administration, Support, Sales, and Communication.