Hotel Technology Trends To Look Out For

The 2022 Hotelier Technology Sentiment Report from the NYU Tisch Center of Hospitality found that by the end of this year, the adoption of on-property tech innovations by hotels was projected to go up by 50%. And hotel owners are not alone in their deep interest to adopt these advanced technologies at their properties. Customers too are increasingly developing a strong preference for staying at hotels where technology is leveraged to build a guest experience that is modern, convenient and seamless.

Taking this into consideration, we have curated a list of the latest hotel technology trends in the industry. Implementing these technologies at your hotel will help you to –

• Hone your competitive edge,
• Streamline and enhance your operations, and
• Craft unforgettable experiences for your guests.

Let’s get started –

Efficient Energy Management

The deployment of advanced machine learning algorithms that can detect thermodynamic fluctuations and outdoor weather patterns, in combination with tools that monitor energy control has made the move towards smarter energy management a growing reality for the hospitality industry.

The electric power sector as a whole is paving the way toward a more environmentally friendly and sustainable infrastructure — and the hospitality sector is quickly adopting this approach. Thanks to efficiency management, on average, hotels can save about 20–30% of their energy use.

Efficient Energy Management

The deployment of advanced machine learning algorithms that can detect thermodynamic fluctuations and outdoor weather patterns, in combination with tools that monitor energy control has made the move towards smarter energy management a growing reality for the hospitality industry.

The electric power sector as a whole is paving the way toward a more environmentally friendly and sustainable infrastructure — and the hospitality sector is quickly adopting this approach. Thanks to efficiency management, on average, hotels can save about 20–30% of their energy use.

Unified Property Management System

A unified property management system that helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Furthermore, with the help of property management insights and reports, hoteliers can access real-time data and insights that can help them grow their businesses. InnQuest’s property management software

• s analytic tools are proficient at monitoring occupancy, guest behaviour and profitability. By understanding your customer’s buying patterns, you will be able to design packages and services customized to their needs, thereby boosting profitability

Keyless Entry

Next, for obvious reasons of hygiene and minimizing the risk of disease transmission, keyless access has become more popular post-pandemic. Conventional room keys are rapidly becoming a relic of the past. Keyless entry systems are now rated as a crucial on-property feature by 46% of guests, a number that is only projected to rise. In fact, according to Statista, out of every four people interviewed, one of them expects smart room keys in their hotel rooms.

Digital Guestbooks

Another popular hotel technology trend is digital guestbooks. They’re a great way to provide guests with complete information about your hotel including a site map and details regarding all amenities, events to be hosted during their stay, discount offers, local recommendations, etc.

Internet of Things (IoT)

Wi-fi, as well as sensor-based apps, are used to link everyday devices, tools, and appliances as part of the Internet of Things. IoT technology is essential to the development of what are known as "smart hotels" or "smart rooms". Such buildings and rooms have interconnected and internet-enabled gadgets, which lend them artificial intelligence. Almost every aspect of hotel operations stands to benefit from IoT.

Interactive Commerce

Interactive commerce is employing a conversational business style via messaging services like SMS, WhatsApp or chatbots to not only respond to customer inquiries but also to take advantage of customer purchasing intent.

Contactless Payments

The worldwide market for cashless payment interfaces, which was valued at $13.23 billion in 2020, is anticipated to quadruple to $51.07 billion by 2026 based on a study by US Research and Markets. Furthermore, research by Statista found that 35% of those surveyed want contactless payments at their hotels.

Translator Technology

Thereafter, it should come as no surprise that a lot of customers prefer to communicate in their mother tongue or a language that they’re fluent in.

Hotels that welcome visitors from across the globe are required to regularly communicate with clients who speak a variety of languages. To speak with potential visitors in their language, deploy translator technology (which is a growing trend) on your hotel website’s chat platform.

Cybersecurity Measures

Last but not the least, the hotel’s technology infrastructure now has a variety of operations, systems and services to manage. This makes data security extremely important, now more than ever.

The primary goals of cybersecurity are to safeguard the database against malware, phishing, distributed denial-of-service attacks, and internal human error.

Digital Marketer & Content writer at Innquest.