How Will eCommerce Benefit from Chatbots

Although the e-commerce industry is experiencing unprecedented growth, it comes with its own set of challenges. Customers who shop online are looking for a seamless experience. With so many companies operating globally and selling similar products, the e-commerce market is highly competitive.

Brick and mortar retail stores don’t have to deal with the same kind of competition that e-commerce merchants do. E-commerce crawls with competitors who sell all kinds of products. Differentiating yourself from your competition is key. Customer service can be one aspect of your customer experience strategy to help you stand out in the crowd of seemingly identical product offerings.

We can’t say that chatbots have completely replaced human beings in every customer service, but it is a truth that they are replacing them at a fast rate. With the advancement of technology especially AI, it is hard to determine whether you were engaging with a human representative or a coded program.

Chatbots have had a major influence on the eCommerce industry in particular. E-commerce chatbots are revolutionizing the way companies used to interact with their customers for resolving their queries. They give a highly personalized experience with a faster and more accurate response. Also, the chatbots can be deployed to many different platforms, such as Facebook Messenger, Whatsapp, and others.

They can cut the operational cost of an eCommerce store by 30%. Nearly half of businesses are planning to spend more on chatbots than mobile applications. 64% of internet users find the 24 x 7 availability of chatbots as their best feature.

The chatbot is a software application that simulates a conversation with a human customer support representative through a text or speech interface. It is built to be available and responds in a faster manner than humans. The continuous emergence of artificial intelligence and machine learning led to the development of chatbots. It can be used as a virtual sales assistant and can provide customer support, answer general inquiries, and carry out other activities.

Chatbots offer all sorts of features, from collecting and analyzing data to taking over simple tasks like answering customer queries — all without ever skipping a beat.

E-commerce companies are now more proactive toward customer satisfaction to drive customer loyalty. The chatbot can be a good solution to meet this need.

Nowadays, customers can get in touch with businesses at any time of the day. And why shouldn’t they? As a company, it’s your job to be there when they are.

Botgo by Globtier is an advanced AI tool for enhancing customer conversations. Businesses can use it to improve customer experience, generate more sales, and queries, or answer FAQs, and build a deep relationship with customers.