How can we use chatbots in an event management business?

Event planners have a lot of responsibility on their shoulders! From making sure money is collected for catering to signing contracts with caterers, venues, and more — it’s a lot of work.

If you’re looking to make your event planning business more efficient (and who isn’t?!), consider using a Botgo chatbot to automate some of the aspects of your work.

Although the chatbot development market is a big industry now, you can explore more options that provide budget-friendly chatbot solutions to you.

Back to the point! The thing is,

your attendees don’t want to miss a minute of your event. Your event planning chatbot can be their guide.

With a chatbot, your attendees can find the answer to common questions, and however, a chatbot helps direct attendees to experience your event the way you want them to.

Challenges of the Event Industry

The challenges faced by the event industry are many and varied. But, at the core of it, all is communication.

To make sure that every stakeholder (participant, worker, guest) of an event receives the right information in time, there need to be effective ways through which they can reach out to organizers.

How Chatbot for Event Management can be helpful:

Helpdesk:

Investing in creating a chatbot for an event helps give a huge boost to the overall customer satisfaction rate of your event.

The bot can answer hundreds of queries ranging from the entry fee, registration fee, timings, list of exhibitors, event highlights, schedule, etc.

Bookings & Registration

Booking and registration are major concerns for users who are looking to attend an event.

Whether they’re interested in learning more about the event and its vital details, or they have their minds set on registering for that conference, chatbots have the capability to give these users a streamlined experience.

Virtual usher

If you run an event, it is critical for your customers to find their way to their seats. Virtual Ushers can assist your audience with directions, requests, or whatever else they may need.

Like Botgo chatbots work on phones and tablets and can provide conversation whenever your customers need it — even while they’re in line waiting to get into the venue.

Live to poll

When the host has a question, they can select the live polling option.

This means that every user in the audience will see a notification on their phone asking them to respond with Yes or No or raise their hands.

The chatbot technology not only records all of this information but also sends 100% accurate results back to the host.

Safety during emergencies

Safety during emergencies is really important. Sometimes accidents and emergencies occur and it is hard to send out the right message and make sure things are handled properly.

Event planning Chatbot can be used for this purpose since it is easier to communicate with a chatbot than with human assistance; people will be able to get safety instructions and updates as they should be.

Collecting feedback

The Audience Feedback Chatbot helps you collect feedback from your audience after your event.

This chatbot is installed on the audience’s phone and enables them to give feedback about various parts of the event. It can be used for multiple events by sending unique sets of questions for each event.

Like which speakers were most engaging and what was not working well. Collecting this feedback is critical for creating better events in the future.

Long story short

When it comes to the event management business, the most important thing is customer satisfaction.

You have to provide the best services to your customers or else you will be left behind in the market.

However, due to the high pressure on time and excellent quality of service, it becomes very difficult for organizations to provide a tailored approach among hundreds of attendees at once.

A successful event is defined by its ability to convince, engage and motivate the target market.

But how does one do this when it comes to events? There is no simple answer. You need to go beyond your imagination as an event planner or organizer.

Here is when a chatbot for event management comes into the big picture! The chatbots can help you to manage the event organization without any hassle.

The chatbots can monitor attendance, track the schedule of various events and organize meetings with other attendees. With a little help from artificial intelligence, chatbots are very effective for your business, as they will help your employees to focus on other important tasks.

Botgo by Globtier is an advanced AI tool for enhancing customer conversations. Businesses can use it to improve customer experience, generate more sales, and queries, or answer FAQs, and build a deep relationship with customers.