Singapore airlines refund policy

SINGAPORE AIRLINES REFUND POLICY

For travel from 15 March 2020 through 30 June 2020, Singapore Airlines and SilkAir modified their travel regulations to permit a full refund for tickets purchased on or before that date.

Nevertheless, airlines will also be providing a bonus travel credit of up to SGD $ 500 to entice passengers to choose a cash-back flight credit.

Airlines will be extending the validity status, state awards, and miles as the COVID-19 outbreak has compelled Singapore Airlines to cut the scheduled flight by up to 97%.

You are travelling with Singapore Airlines and wish to cancel your scheduled tickets for that you must have a concept regarding Refund Policy. The class of your tickets, your destinations, and the number of days before departure all affect the refund amount. If you want a refund, you must pay a certain amount of cancellation fees. The remainder of the payment is repaid to your bank accounts after deduction. If you cancel your reservation for a ticket within 24 hours, you will receive a full refund. Depending on the method of payment, the entire refund amount is deposited to your account within one to three weeks.

Singapore Airlines 24-hour cancellation policy

The U.S. Department of Transportation has put into effect a provision that prohibits airlines from charging a cancellation fee if you cancel your planned tickets within 24 hours of purchase. 1-800-709-6742 is Singapore Airlines' 24-hour cancellation number. Within 24 hours after booking, you can cancel your tickets for free if you decide against taking the trip. You must pay a cancellation charge after 24 hours have passed in order to get your money back. Only the government tax, if you purchased a non-refundable ticket, will be reimbursed to you. Tickets that are both refundable and non-refundable are subject to the 24-hour Policy.

Flight Credits

The full face value of the unused portion of the passenger's ticket may be utilised as flight credits. Flight credits can be utilised to book new itineraries, and up until June 30, 2021, no costs are charged for hotel or rebooking.

Return of Funds

The customer has the option of choosing a cash refund for the unused portion of the ticket if he does not want to get a flight bonus and wants to keep the value of his ticket. There will be no longer be any costs for cancellation or non-filing.

Refunds on Filling Redemption Card

All payments made in miles or cash for redeemed miles or combined miles and cash tickets will be reimbursed. Any fees associated with the Krisflyer refill deposit, including cancellation fees, will not be paid. The deadline for refilled deposits is June 30, 2021.

Nevertheless, if travellers request a refund for their redemption ticket before April 9 (the day the most recent change to the travel rules took effect), the miles that have already expired would be forfeited. No repayment fees paid in the past will be reimbursed.

Where to Request Refunds or Credits for Flights

A traveller may make a request here if he or she has made a direct reservation with Singapore Airlines.

Those who purchased their tickets through a travel agent should speak with them directly. Customers will be able to utilise their flight credits to book a new itinerary and receive a full refund from the travel agency. Rebooking fees will not apply.

Airlines will prioritise processing based on the earliest booked dates, beginning with departure in March 2020, followed by December 2021, thus passengers should expect lengthy processing waits for refunds.

I purchased my ticket from a travel company. On SingaporeAir, is it possible to cancel a reservation?

No, only reservations booked through a Singapore Airlines office locally or on singaporeair may be cancelled online. Contact the travel agency you used to make the reservation directly.

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