15 Best NPS Tools & Software in 2023 [Free Version, Features & More]

This simple metric has brought groundbreaking changes to CX and has become very much significant in such a short time. The reason is…

Net Promoter Score is not a metric that just measures customer loyalty and satisfaction, it actually gauges the overall emotion of the customer towards your brand.

What is an NPS tool?

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. to help you make the most of your NPS survey.

Every company’s requirements are unique. You will need dedicated NPS Software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. It should also feature integrations to incorporate NPS scores and feedback into your existing platforms. In other words, the right NPS tool will streamline the entire process.

Survey Volume

Integration

Survey Templates

Customer Segmentation

The best NPS tool will segment your customers into three categories, namely, promoters, passives, and detractors amongst other segments such as tags, demographics, etc. The respondents are classified into these categories according to the score given by them in the survey. Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately.

Comparing and identifying the best NPS software tools was a challenging task. Therefore, we used the below criteria to evaluate them and then came up with the final list of the best 15 NPS software tools.

Evaluation CriteriaDescriptionPricingWe evaluated the cost of NPS survey tools and the different plans and packages available. Free TrialsFree trials are a must to understand the product better. So, we analyzed whether the shortlisted companies offer a free trial for customers to engage and understand the software better. Free versionWe checked if the platforms offered a free version even with limited features and functions. It helped us understand how sophisticated each NPS tool is.Customer support:The most critical aspect of a software product is the availability of multiple customer support types. Therefore, we have listed the customer support options for you to contact when implementing or using an NPS tool.Review scoreG2 is one of the most-trusted software review platforms today. So we have evaluated how each NPS tool ranked in terms of customer reviews out of 5.

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SurveySensum is a Customer Experience Management Platform that helps you make customer feedback actionable.