Digital Technology Assessment Services To Improve Overall Organizational Effectiveness And Efficienc

Effective use of digital technologies and tools is vital for the success of any organization as these technologies help to reduce time-to-market for new products. Digital technologies also ensure that the organization’s capabilities are future-enabled for business growth, and improve business operations. However, digital technology assessment becomes imperative in the sense that it allows you to track progress in aligning your capabilities to evolving business needs. With regular assessment, a business can maintain a clear investment roadmap, and drive benefit from those investments. In these digital technology assessments, you would also want to review your organization’s development capabilities, and technology delivery process.

An outside perspective also helps in keeping things objective, as the outside firm will be devoid of any emotional attachments or biases. Middle market companies struggle with understanding how well they are leveraging their investments in software, infrastructure, and IT operations. Group50 consulting firms’ Physical includes a digital technology assessment series focused on digital technology and IT infrastructure. The following are included in Group50’s digital technology assessment offerings which are focused on providing senior leaders with the insight necessary to make sound strategic decisions in the IT space.

Business IT alignment and effectiveness

This digital technology assessment by Group50 consulting helps organizations see how well their technology and software investments address the company’s current and future business needs in terms of financial, customer, business process, and employees. Group50’s experts will start with surveys and interviews of key personnel, and compile a baseline of the company’s current year’s goals and 3-year objective. These objectives will include revenue, growth, and cost reduction, key business functions, customer acquisition, retention, and productivity. The team will map the key business functions with associated systems, and also perform a comprehensive analysis of how well the company’s current systems and technologies meet its needs.

Deliverable of this digital technology assessment will include a scorecard of your key systems and technology in how well they meet your current and 3-year financial, business process, and employee goals. The experts will identify gaps and further improve opportunities in terms of process engineering, digitization and non-competency outsourcing. This digital technology assessment will look at the top hardware/software spend, and help you see how well you are operating and utilizing these products. To maximize benefits from the assessment, the experts will focus on your company’s top 10 annual hardware/software costs for the past two years.

Effective utilization and operating effectiveness of company’s hardware and software

The experts will also check your product inventory, purchase and maintenance contracts, to form a baseline of what you own, and the associated non-personnel support costs. There will be a review of support organizations to capture associated personnel costs, and support models. The experts will appraise your hardware/software monitoring tools, and their utilization. They will also survey your IT and end-user staff to capture feature usage versus features purchased. This digital technology assessment will result in effective utilization and operating effectiveness of these hardware/software products, and opportunities for further cost and productivity improvements. The assessment of current inventory and monitoring capabilities will help in identifying opportunities for further cost and productivity improvements. This digital technology assessment will look at your organization’s ability to gauge the lifetime costs of owning an IT asset. It will help in decision-making for new purchases, or in identifying consolidation and cost reduction opportunities.

Assessing walk-away points and moments of truth

Digital technology assessment related to customer interface and interaction opportunities details the customer journey map inside a company, creating a step-by-step view of a customer’s experience, and providing senior leadership with a set of recommendations on how to significantly improve the customer’s experience. The experts will identify, analyze, and assess every opportunity for a customer to interact with a company, and identify "walk away" points, and critical "moments of truth" points. This way, an organization will be able to identify opportunities where digital technology and improved business processes can further improve the customer experience. It will become possible to make recommendations for improvements in customer experience and productivity via process re-engineering, automation, analytics, and non-core competency outsourcing.

Recommendations for the most cost-effective cloud service roadmap

Another important digital technology assessment by Group50 consulting looks at a company’s business needs and support service model. This will help develop a methodology and scorecard that shows how well a cloud service provider fares with the operational metrics of service level agreements, or SLAs. It also provides a logical "total cost of ownership" comparison to various cloud pricing models. Group50’s experts will capture business functionality requirements for the cloud services under consideration, analyze the pricing, and support models for existing or prospective cloud providers. This digital technology assessment will provide an objective evaluation of the company’s existing and/or prospective cloud service providers, and recommendations for the most cost-effective cloud service roadmap.

Group50.com is a top US based Global management consulting firm that helps businesses develop performance. Our Strategy Execution Consulting Services and Business Process Management Services quickly automate business growths & profitability.