HP2-H27 Guidelines For The Exam

Description of the HP2-H27 Exam

The Servicing HP Desktops, Workstations and Notebooks exam is designed to test a candidate’s knowledge on servicing and supporting industry standard desktops, notebooks and workstations. The HP2-H27 Questions and Answers of the exam are pretty comprehensive and to achieve certification, candidates have to ensure that they are fully prepared to take the exam. Candidates who are able to pass the exam questions will be certified, meaning they will be validated in being able to:

• Have sound knowledge and understanding of HP Support Basics and HP specific technologies and features
• Deploy appropriate HP tools ad functions to adequately diagnose problems with HP products
• Gain troubleshooting skills by using the HP troubleshooting methodology
• Gain advanced troubleshooting skills based on individual computer subsystems
• Employ the right resources and service documentation to expertly find product-specific information

Target Audience

The Servicing HP Desktops, Workstations and Notebooks exam is primarily targeted towards HP channel partners and employees. The exam questions are based on an assumed understanding that prospective candidates have prior experience in the field. HP2-H27 PDF Download Therefore candidates are expected to have basic understanding of HP Desktops, Workstations and Notebooks through training or other practical hands-on experience.

Exam Format

The HP2-H27 exam is a web-based online exam. It consists of a total of 50 multiple choice exam questions and these questions and answers may be asked in both single and multiple choice responses. To complete the 50 HP2-H27 Exam Questions, candidates are allotted a total of 75 minutes in which they have to do as many questions as possible, if not all. To successfully pass the exam and achieve certification, candidates have to attain a passing score of 70 percent, which essentially means that they have to correctly answer at least 35 of the 50 exam questions. Lastly, candidates should take note that the exam is available in the English, Japanese and Korean languages.

Exam Content

As mentioned above, the Servicing HP Desktops, Workstations and Notebooks exam is a comprehensive exam and therefore tests a candidate’s knowledge on a wide variety of topics related to HP Desktops, HP2-H27 PDF Download Exam Workstations and Notebooks. In total, the exam content can be divided into five sections/topic areas, which are as follows:

• HP Service Basics (12%)

a) ID Numbers

b) Replacing Parts

c) Warranty and Service

• HP Product Technology (24%)

a) CPUs, Memory and System Boards

b) Graphics and display

c) Networking

d) Storage

e) Input/output

f) Security

• Servicing HP Products (28%)

a) Before you begin

b) Safety precautions

c) Common repair issues

d) Notebook repair issues

e) Desktop and Workstation repair issues

• HP Resources and Documentation (8%)

a) HP Websites

b) HP Support Community

c) HP Services Media Library

d) Ordering parts

e) Quick Specs

f) Support Documentation

• Diagnostics and Troubleshooting (28%)

a) Diagnostic tools

b) Basic troubleshooting

c) Advanced troubleshooting

Preparation for the HP2-H27 Exam

First and foremost, candidates are advised to have all theoretical knowledge of the exam topics mentioned via their study material. Once they have gone through the test material, they are advised to put that theoretical knowledge to the test by giving HP2-H27 Practice Exams which can be found online in PDF format. Having done that, candidates are also recommended to look at related courses and study those courses to train themselves for the exam in a proper and structured manner.

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