Courier Jobs - Giving Your Courier Business the Edge

Running a delivery business is a challenge, especially when it comes to finding regular courier jobs. However, there are many ways you can give your business the 'edge' over your competitors. Here are a few ideas for things that you can do to help your business stand out to customers.

Establish a Green Policy

You may find that potential customers like to use businesses with a green policy in place, as the environment is a big issue these days. Many people will feel strongly about cutting down on greenhouse gas emissions wherever possible, and you can help them to feel better about using your services by establishing a detailed green policy.

For example, you may want to invest in energy efficient vehicles. That way your customers will know that when they hire you to deliver their goods they are using a firm that cares about the environment. This could even be an electric or hybrid vehicle if it is feasible for the type of deliveries you carry out.

You could also establish a clear recycling policy that you publicise on your website and marketing materials. This could involve recycling packaging and waste in your business, and you could even encourage customers to recycle their own packaging after receiving their deliveries.

By having a clear green policy in place, you may be able to win more courier jobs, as for some customers, it will be an important consideration. You will also know that you are doing something good for the environment.

Provide Excellent Customer Service

Repeat clientele is important for delivery businesses, and the best way to ensure that customers return and recommend you to others is to provide a consistently high level of customer service. Focus on building relationships with your clients, which starts from the moment they first contact you. If you are an owner driver, you will meet many of your clients in person, and this personal service can help to give you the edge over larger companies. Always be professional, polite and courteous, and of course ensure you provide an excellent service and deliver on time every time.

Provide a Specialist Niche

Another option you could consider to win more courier jobs is to provide a specialist niche service. This can help you to stand out from other standard courier firms and win you more business. Niche ideas could include transporting valuable or oversized items that may cause difficulties for other courier companies, sensitive medical supplies and equipment, hazardous goods, or even live animals.

Get the Edge Over the Competition

These are just a few ways that you can get the edge over your competition and win more courier jobs. In a competitive industry, starting out can be a challenge, so do whatever you can to make your business shine and you'll inevitably enjoy more success.

Norman Dulwich is a correspondent for Courier Exchange, the world's largest neutral trading hub for same day courier work in the express freight exchange industry. Over 3,000 transport exchange businesses are networked together through their website, trading jobs and capacity in a safe 'wholesale' environment.

Writer and Online Marketing Manager in London.