Benefits of managed IT services for small and medium business
Posted: Mar 04, 2015
In the 21st century a website is the main tool for success. Your budget may or may not allow you to have your own dedicated IT staff, but through the managed services you can have your system running without worrying about overhead expenditures. Managed services are the practice of outsourcing day-to-day IT management responsibilities as a strategic method for improving operations. This can include outsourcing production support and activities connected to maintenance or building lifecycle activities.
The person or organization that owns or has direct oversight of the organization or system being managed is referred to as the customer. The person or organization that accepts and provides the managed service is regarded as the service provider. With the managed services you will have all your services and applications managed 24x7 from a central console.
In order to have everything running smoothly, company will require all kinds of IT services: a help desk for all IT issues that provides a single point of contact, system administration, 24/7 monitoring, data backup, on-site hardware support, reporting, new technology research, service level agreements, printer administration, desktop support, vendor management, change management, software and application support, network management, server management, remote access and much more.
Infrastructure Management Services gives organizations access to highly qualified support professionals to resolve issues related to desktop and laptop support, routers, switches, firewalls and wireless access points. Acting as a single point of contact for all IT based inquiries, the service logs all issues as incidents in a service management tool.
Using managed services organization reduce and improve service delivery efficiencies. The benefits to the company are many: it will improve network performance, minimize costly downtime, extend the value of existing assets, gives you increased confidence in the network infrastructure, more consistent IT management, proactive approach to network stability, more productive support from PCS, secure communication to PCS, automated routine administrative functions, real-time expert system problem detection and correction, reliable problem monitoring, reporting, and correction across the network.
Managed services have come up as blessing for small to medium sized businesses as these services offer a unique business model that aligns IT with the goals and objectives of the organization. Some of the errors that directly impact the profitability of the managed service providers are connectivity errors, network problems, server downtime...
With all these positive sides of hiring professionals, there is one downside – all your data and complete system will be under their control, that’s why you have to be careful when you’re hiring them. Before all, try to find out as much as you can about them, read their references, certificates and business reviews. Engineers and technicians have to be educated and certified (Microsoft, Cisco, HP, Dell, Sonicwall, CheckPoint, Watchguard and more ) in order to handle all the technical bottlenecks hampering the productivity of your business.
Reputable Managed Services providers will keep your network infrastructure running at optimal performance through proactive monitoring and remote remediation services performed by certified engineers.
Todd Dawson Is a freelance writer