Moving to Mexico? 5 Most Common Questions for Moving Companies

Moving to Mexico is a great cultural experience, but organizing an international move can be a nightmare. The correct moving company can be the difference between a successful relocation and a logistical nightmare. Moving to Mexico is a big thing, you can not take it lightly, and you are always going to need help. Before you sign with a mover, ask these five questions to protect your belongings and your finances.

1. What Insurance Options Do You Provide for International Shipments?

International moves have risks like spoiled contents or lost items. Get the company to outline their insurance choices. Regular coverage typically reimburses you by weight (say, $0.50 per pound), which can't possibly cover a cracked flat-screen TV or antique piece of furniture. If you're shipping something valuable, select full-value protection. Determine if their insurance protects against loss during packing, transit, or customs inspection. Also, ask if your renters or homeowners policy insures international moves—most don't.

2. Do You Know Mexico's Customs Regulations?

Mexican customs are extremely strict when it comes to imported products. Everyday items like spices, liquor, or some over-the-counter drugs might require permits. Electronics like drones or specialty cameras might attract taxes. A good moving company will inform you of restricted items (e.g., some plants, guns) and help you fill out forms like the Pedimento de Importación. Inquire if they use licensed customs brokers to avoid delays. Companies that ignore customs matters may leave you with the shock of paying unexpected fees.

3. Can You Give References from Recent Mexico-Moving Clients?

Experience counts. Request references or reviews from customers who've moved to Mexico within the last year. Find movers who've dealt with issues such as delivering to isolated areas, complying with Mexican traffic regulations, or coordinating with local building personnel. Check online reviews for repeated complaints about broken items or lack of communication. If a company is reluctant to offer references, it's a red flag.

4. What's the Realistic Timeline for Delivery—and What Could Go Wrong?

Get a written estimate of move time. Ocean freight from the U.S. to Mexico typically takes 2–6 weeks, but it does get held up. Ask how the company handles port strikes, inclement weather, or customs slowdowns. Ask about storage availability if your new home isn't ready for occupancy. Also, discover who is responsible for paying delays in case they're a result of the mover's own error (e.g., misfilled documents). A quality company will define worst-case scenarios and backup plans.

5. How Do You Charge for Specialty Items or Extra Services?

Heavies or breakables are usually more costly to ship. Ask if there is a special charge for shipping pianos, paintings, or exercise equipment. Ensure whether there is an extra fee for taking apart furniture or shipping in special crates. Also, find out their "accessorial service" policy—carrying boxes upstairs, for example, or long-haul trucking from the Mexican port to your house. Avoid companies with mysterious pricing—press for a step-by-step explanation to prevent sticker shock.

Consider Using Air Freight Shipping for Time-Sensitive Items

If you need particular items urgently (like work supplies or winter clothing), ask for air freight shipping. More costly than shipping by sea, shipping by air can get boxes in days instead of weeks. Some movers use both methods combined—shipping bulk items by sea and essentials by air.

Moving abroad is stressful, but the right questions reduce risks. Prioritize movers with Mexico-specific expertise, clear communication, and proof of satisfied clients. Don’t let rushed sales tactics pressure you—take time to compare options. With careful planning, you’ll trade moving-day chaos for a confident start in Mexico.

A Technical Content Strategist at Fix My Home Guide