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HP Smart App Not Detecting USB Printer on Windows 11
 
       Posted: Jun 27, 2025
HP Smart app is not detecting a USB printer on Windows 11:: Are you trying to set up your HP USB printer with the HP Smart App on Windows 11, but it just won’t detect your device? You’re not alone.
In this guide, we’ll walk you through the most common reasons and proven fixes for when the HP Smart app is not detecting a USB printer on Windows 11.
Read:-ownload the latest HP printer drivers from the official HP support page.
Why Is HP Smart Not Detecting My USB Printer?There are several possible causes:
- Outdated or missing USB drivers
- HP Smart not granted proper permissions
- Faulty or incompatible USB cable
- Printer not properly installed in Windows
- Conflicts with other print software
- Corrupted HP Smart app files
Let’s break down how to fix each of these.
How to Solve HP Smart Not Detecting USB Printer: Step-by-Step SolutionsCheck the USB ConnectionVerify the USB cable is not faulty and that it is firmly plugged in to the printer and the PC.
Try a different USB port (preferably 2.0).
If you can, test with another cable.
Ensure the Printer Is Powered ON and ReadyMake sure the printer is turned on and not in an error state (check the printer’s display for detailed status messages).
Restart EverythingRestart your computer.
Turn off your printer and then turn it back on: Unplug your printer, wait for 30 seconds, and then plug it back in Read:-Install Epson L380 Printer Driver
Install HP Printer Driver ManuallyAt times, USB printers are not detected by HP Smart until you’ve installed the core drivers.
Steps:
- Navigate to HP’s official software & drivers page.
- Type your printer model (for example, HP DeskJet 2720).
- Get the Full Feature Software and Drivers.
- Download it, install it, and reboot your computer.
Try a clean reinstall if the app is acting up:
- Go to Settings> Apps > Installed apps
- Look for HP Smart and uninstall it.
- Reboot your PC.
- Get the latest version on the Microsoft Store
- Occasionally permission gets in the way of detection.
- Navigate to Settings> Privacy & security> App permissions
- Check that HP Smart can access USB devices and Printers & Scanners.
If HP Smart doesn’t work, go ahead and try to manually add your printer:
- Click on the Settings> Bluetooth & devices> Printers & scanners
- Click Add a printer or scanner
- Select Wait and then select your printer OR select The printer that I want isn’t listed.
- Choose Add a local printer or network printer with manual settings. 6.
- Choose your USB port and printer model from the list.
- Download HP’s free diagnostic program:
- HP Print and Scan Doctor
- Open it and follow the on-screen directions to auto-fix and detect issues.
If none of the above works:
- Hit Win + X and click on Device Manager
- Right-click on Universal Serial Bus controllers and press Enter.
- Right-click each USB Root Hub and select Update driver.
- Also look for unknown devices and reinstall them.
If the HP Smart app is still unable to find your USB printer, then there may be a hardware-related issue.
ConclusionYour HP Smart app can’t find your USB printer in Windows 11? Begin with some simple USB diagnostics, try reinstalling drivers, and update the app—then try your hand at manual installation. In most situations, these steps will resolve any problems you’re experiencing getting your printer connected back with HP Smart. Read:-Download Epson Printer Drivers: Guide for Smooth Printing
*NOTE: If the issue is still not resolved, then use HP’s Print and Scan Doctor or contact HP support.
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