How Do I Contact Eero Router Support? Submit a Request

If you’re using Eero mesh Wi-Fi systems to keep your home network running smoothly, it's important to know how to get help when something goes wrong. Whether you’re dealing with connectivity issues, setup problems, or questions about your Eero subscription, the Eero customer service number is your direct line to expert support.

Click Here For Live Chat With EERO Support

In this article, we’ll guide you on how to contact Eero customer service, what kind of help you can expect, and alternative support options available for quick resolutions.

What Is the Eero Customer Service Number?

As of 2025, you can reach Eero customer service by calling the official support number:

Eero Customer Service Number

(Available 7 days a week, 7 AM – 11 PM CST)

Make sure you have your device details ready before calling, such as the serial number or your Amazon account information, since Eero is owned by Amazon.

When Should You Call Eero Customer Service?

There are various situations where contacting Eero support directly by phone is the best option:

• Trouble setting up your Eero device

• Connectivity or range issues

• Firmware update failures

• Eero Secure subscription problems

• Wi-Fi signal drops or outages

• Account or billing questions

Phone support is ideal when your issue is urgent or cannot be resolved through the app or help articles.

Tips for a Smooth Customer Service Call

Before dialing the Eero customer support number, here are a few tips to make the call more efficient:

• Prepare device information: Have your Eero model number, serial number, and Amazon login details available.

• Describe the problem clearly: Be ready to explain what’s happening, including any error messages or LED light patterns.

• Try basic troubleshooting first: Restart your Eero device, modem, or router before calling—it may resolve simple issues.

Other Ways to Contact Eero Support

If you prefer not to call, Eero also offers multiple other support channels:

1. Eero App Chat Support

You can access live chat support directly from the Eero app. Here’s how:

• Open the Eero app

• Tap Help> Contact Us> Chat with an agent

Chat support is often faster for simple troubleshooting and is available during the same hours as phone support.

2. Eero Help Center

Visit the official Eero Help Center. You’ll find:

• Troubleshooting guides

• Setup tutorials

• FAQs

• Network optimization tips

3. Email Support

You can email Eero support for non-urgent inquiries. Expect a response within 24–48 hours.

Common Issues Solved by Eero Support

Eero’s technical support team is highly trained and can assist with a wide range of issues, Having access to a reliable Eero support number ensures you can get back online faster without the guesswork.

Is There Premium Support?

Yes. Eero offers Eero Secure and Eero Secure+ subscriptions that include advanced security features and access to additional customer support. Subscribers can enjoy:

• Ad blocking

• Threat detection

• VPN integration

• Priority support in some cases

Check your subscription status in the Eero app under Settings> Eero Secure.

Final Thoughts: Save the Eero Customer Service Number

Having the Eero customer service number saved in your contacts can save you time and frustration. While Eero devices are known for their ease of use and reliability, no tech is 100% foolproof. Quick access to support means less downtime and a smoother home networking experience.

I am a professional writer and content creator