Fix Canon Printer Offline Problem Solved – Step-by-Step Guide

Seeing your Canon printer show Offline +1-801-878-6858 when you're trying to print something important can be frustrating and confusing. Whether you're using Windows, macOS, or printing over WiFi, the "canon printer offline" +1-801-878-6858 message often means that your device isn’t communicating properly with your Canon printer. The good news? This issue is usually fixable with a few simple steps.

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This guide will walk you through step-by-step solutions to bring your Canon printer back online and printing like normal.

Why Does Your Canon Printer Show as Offline?

Before jumping into the fixes, it’s helpful to understand what "offline" actually means.

When your printer is offline, your computer believes it’s not connected — even if the printer is turned on. This can happen due to:

• Lost or unstable WiFi connection

• USB cable disconnection

• Printer set to "Use Printer Offline" mode

• Outdated or corrupted printer drivers

• Wrong default printer selected

• Print spooler errors

Let’s fix it, step by step.

Step 1: Check the Basics First

Start with a few quick checks that can instantly solve the issue:

• Is your printer powered on? Double-check that it’s turned on and has no error messages on the display screen.

• Check the connections: If using a USB cable, make sure it’s securely connected at both ends. For wireless printers, make sure the device is connected to the correct WiFi network.

• Paper and ink/toner: Lack of paper or ink can cause the printer to pause and appear offline.

If all looks good and your Canon printer is still showing offline, continue to the next step.

Step 2: Set Canon Printer as Default

Sometimes your computer sends print jobs to a different (virtual) printer, making it seem like the Canon device is offline.

On Windows:

1. Go to Control Panel> Devices and Printers

2. Right-click on your Canon printer

3. Select Set as default printer

4. Make sure there’s a green checkmark on the Canon icon

On Mac:

1. Go to System Settings> Printers & Scanners

2. Choose your Canon printer from the list

3. Right-click or use the dropdown to set it as Default

Step 3: Disable "Use Printer Offline" Mode (Windows Only)

This Windows feature can often be turned on by accident.

1. Open Control Panel> Devices and Printers

2. Right-click your Canon printer> Select See what's printing

3. In the new window, click Printer in the top menu

4. Make sure Use Printer Offline is unchecked

If it was checked, uncheck it, wait a moment, and your printer should return online.

Step 4: Restart the Print Spooler Service

The print spooler is a small service that manages print jobs. If it malfunctions, your printer might go offline.

On Windows:

1. Press Windows + R, type services.msc, and hit Enter

2. Scroll to Print Spooler

3. Right-click and select Restart

4. Try printing again

This can help clear stuck jobs and re-establish communication with your Canon printer.

Step 5: Reconnect Your Canon Printer to WiFi (For Wireless Models)

If your printer is connected wirelessly, a drop in the network or a changed router password can cause it to appear offline.

To reconnect:

1. On the printer’s control panel, go to Network Settings

2. Choose Wireless LAN Setup

3. Select your WiFi network from the list

4. Enter the password (if prompted)

5. Wait for confirmation that the printer has connected

After reconnecting, restart both your printer and computer, and check the status again.

Step 6: Update or Reinstall Canon Printer Drivers

Outdated or corrupted drivers are a common cause of the printer offline issue. Updating or reinstalling them can solve the problem.

On Windows:

1. Go to Device Manager

2. Expand Printers

3. Right-click on your Canon printer> Update Driver

4. Or visit the Canon official website to download the latest drivers manually

On Mac:

1. Open System Settings> Printers & Scanners

2. Remove the Canon printer

3. Re-add it to prompt macOS to install the latest driver

Always download drivers directly from Canon’s official support site to avoid compatibility or security issues.

Step 7: Remove and Reinstall the Printer

If none of the above steps work, removing and reinstalling the printer completely often resets everything and fixes the issue.

On Windows:

1. Go to Settings> Devices> Printers & scanners

2. Select your Canon printer> Click Remove device

3. Restart your computer

4. Re-add the printer by clicking Add a printer or scanner

On Mac:

1. Go to System Settings> Printers & Scanners

2. Select the Canon printer and click the minus (–) sign

3. Add the printer again by clicking the plus (+) button

Make sure to select the correct model and choose the recommended drivers during the reinstallation.

Bonus Tip: Try the Canon PRINT App

If you're using a wireless Canon printer, the Canon PRINT Inkjet/SELPHY app is a helpful tool. It can diagnose connection problems, walk you through WiFi setup, and even update firmware.

Available for iOS and Android, this app makes mobile printing and troubleshooting much easier.

Canon Still Not Working? Contact Canon Printer Support

If your canon printer still shows as offline after trying all of the above steps, it may be a deeper hardware or network issue. At this point, it’s best to contact Canon’s technical support.

You can reach out to the Canon customer service number +1-801-878-6858, the Canon printer support phone number, or the Canon printer helpline number to speak with a technician.

Make sure to have your printer model, computer type, and network setup details ready to speed up the process.

Final Thoughts

The Canon printer offline error may seem like a major roadblock, but in most cases, it’s just a minor glitch in communication between your devices. By checking connections, updating drivers, and following the steps in this guide, you can bring your Canon printer back online quickly and confidently.

Need help with your product? Call our support team for expert assistance. From installation and setup to product updates and connectivity fixes, Our Support is available 24/7 to resolve all your technical concerns.