Microsoft Autofill Customer Service: Your Guide to Getting Help

Microsoft Autofill is a feature designed to securely store and automatically fill in your passwords, addresses, and payment information across devices. However, as of August 2025, Microsoft is discontinuing the password autofill feature in the Microsoft Authenticator app. To continue using autofill services, users are encouraged to transition to Microsoft Edge's integrated password manager. This guide provides information on how to contact Microsoft customer service for assistance with Autofill-related issues.

How to Contact Microsoft Autofill Customer Service

If you're experiencing issues with Microsoft Autofill or need assistance with the transition to Microsoft Edge, you can reach out to Microsoft customer service through the following methods:

1. Microsoft Support Website

Visit the official Microsoft Support website to find troubleshooting guides, frequently asked questions, and contact options. The website offers resources for various Microsoft products and services, including Autofill-related inquiries.

2. Microsoft Support App

Download the Microsoft Support app on your device to access personalized support. The app allows you to chat with support agents, schedule call-backs, and manage your support requests.

3. Phone Support

For direct assistance, you can contact Microsoft customer service by phone. The contact number may vary depending on your region. It's recommended to visit the official Microsoft Support website to find the appropriate phone number for your location.

Transitioning from Microsoft Authenticator to Microsoft Edge

As Microsoft Authenticator discontinues its password autofill feature, users are encouraged to transition to Microsoft Edge's integrated password manager. Here's how you can make the switch:

1. Export Your Passwords from Microsoft Authenticator

   Before August 2025, export your saved passwords from the Microsoft Authenticator app. This can typically be done within the app's settings under the "Export" or "Backup" section.

2. Import Passwords into Microsoft Edge

   After exporting your passwords, open Microsoft Edge and navigate to the password management section. Look for an option to import passwords and select the file you exported from Microsoft Authenticator.

3. Enable Autofill in Microsoft Edge

   Once your passwords are imported, ensure that autofill is enabled in Microsoft Edge. This will allow the browser to automatically fill in your passwords, addresses, and payment information on supported websites.

Common Issues with Microsoft Autofill and Their Solutions

• Autofill Not Working: Ensure that autofill is enabled in your browser settings. If the issue persists, try clearing your browser's cache and cookies.

• Passwords Not Syncing: Check that you're signed into the same Microsoft account across all devices and that sync is enabled in your browser settings.

• Outdated Payment Information: Update your payment information in the browser's password manager to ensure accurate autofill data.

If you encounter issues not addressed here, contacting Microsoft customer service through the methods outlined above can provide you with personalized assistance.

Conclusion

While Microsoft is discontinuing the password autofill feature in the Microsoft Authenticator app, transitioning to Microsoft Edge's integrated password manager offers a seamless continuation of autofill services. By exporting your passwords from Microsoft Authenticator and importing them into Microsoft Edge, you can maintain the convenience and security of autofill across your devices. For any issues or questions during this transition, Microsoft's customer service is available to assist you.

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