Canon Printer Offline? Here’s How to Fix It on Windows & Mac

Seeing your Canon printer stuck in Offline +1-801-878-6858 mode when you’re trying to print can be incredibly frustrating—especially when you know the device is powered on and connected. This issue can happen on both Windows and Mac systems, usually due to connection problems, driver issues, or misconfigured settings.

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In this guide, we’ll walk you through step-by-step instructions to get your Canon printer back online on both Windows and Mac operating systems.

What Does "Canon Printer Offline" Mean?

When a printer shows as offline, it means your computer can’t communicate with it. This doesn’t always mean the printer is turned off—it could be a network issue, a USB disconnection, or a software setting that’s causing the problem.

Let’s break down how to fix it depending on the platform you’re using.

Fixing Canon Printer Offline on Windows

1. Check Printer Power and Connections

• Make sure your printer is turned on.

• Check that all cables (USB or power) are securely connected.

• If you're using WiFi, ensure the printer is connected to the same network as your computer.

2. Set the Canon Printer as Default

1. Open Control Panel> Devices and Printers.

2. Right-click your Canon printer and select Set as default printer.

3. A green checkmark should appear next to the printer icon.

3. Disable "Use Printer Offline" Mode

Sometimes Windows toggles this setting automatically.

1. In Devices and Printers, right-click your Canon printer.

2. Click See what’s printing.

3. In the new window, click Printer in the top menu.

4. Make sure Use Printer Offline is unchecked.

If it’s checked, click it to disable offline mode.

4. Restart the Print Spooler Service

The Print Spooler manages all print jobs. If it gets stuck, your printer may appear offline.

1. Press Windows + R, type services.msc, and press Enter.

2. Scroll down and find Print Spooler.

3. Right-click it, then click Restart.

This will refresh the connection between your PC and the printer.

5. Update or Reinstall the Printer Driver

Outdated or corrupted drivers can cause connectivity issues.

1. Go to Device Manager (press Windows + X> Device Manager).

2. Expand Printers, right-click your Canon printer, and click Update driver.

3. Choose Search automatically to let Windows find the latest driver.

Alternatively, visit the Canon Support website to download the latest drivers for your model.

Fixing Canon Printer Offline on Mac

1. Check Printer Power and WiFi Connection

• Make sure the printer is powered on.

• Go to System Settings> Wi-Fi on your Mac and ensure you're connected to the same network as your printer.

• Print a network configuration page from your printer to confirm its connection.

2. Set Canon as the Default Printer

1. Go to System Settings> Printers & Scanners.

2. Select your Canon printer from the list.

3. If it's not set as default, choose it from the dropdown menu at the bottom.

3. Delete and Re-add the Printer

If your printer is still showing offline, re-adding it often resolves the issue.

1. In Printers & Scanners, select your Canon printer and click the minus (-) button to delete it.

2. Click the plus (+) button to add a new printer.

3. Choose your Canon printer from the list and click Add.

4. Reset the Printing System (Advanced Option)

If re-adding the printer doesn’t work:

1. In Printers & Scanners, right-click (or Control-click) on the printer list.

2. Select Reset printing system.

3. Confirm and wait for your Mac to reset all printer settings.

4. Re-add your printer as described above.

5. Update Canon Drivers and macOS

1. Visit the Canon support website and download the latest macOS driver for your printer model.

2. Also ensure your macOS is up to date by going to System Settings> General> Software Update.

New updates can fix bugs that may be causing the offline status.

Additional Tips for Both Windows and Mac

• Restart your router if you're using a wireless connection.

• Use a USB cable temporarily to test direct communication.

• If the printer works over USB but not WiFi, you may need to reset network settings on the printer and reconnect to WiFi.

Canon Still Not Working? Try a Factory Reset

If all else fails, reset your Canon printer to factory settings:

1. On your printer, go to Settings> Device Settings> Reset Settings.

2. Choose Reset All and confirm.

3. Set up your WiFi connection again from scratch.

This can clear any misconfigured settings that are blocking the connection.

Conclusion

A Canon printer showing offline doesn’t mean it’s broken—it usually means there’s a communication issue between your device and the printer. Whether you’re using Windows or Mac, following the above steps will help you resolve the issue and get your printer back online quickly.

Need help with your product? Call our support team for expert assistance. From installation and setup to product updates and connectivity fixes, Our Support is available 24/7 to resolve all your technical concerns.