MB2-704 Microsoft Business Solutions Certification Exam

With the ever increasing dominance of technology all over the world today, it has become vital for everyone to have a technical know-how enough to handle and understand the machines and appliances. In any environment, at one point or the other, you will be required to deal with any technology or operate any kind of machine. From being a student all the way to becoming a professional or diving into a personal business venture, all needs the knowledge of technology to boost up the performances and efficiencies. The IT students and professionals particularly need to keep pace with the advancements in technologies and rapid add-ups being shown up by the industry. Certifications provide them an edge over other individuals in development and strengthening of their careers. One big advantage of getting certification is the reward of expertise, professionalism and commitment to work it brings along.

Microsoft thus identifying the need to have proficiency in technical skills introduced the professional certification program i.e. MB2-704, Microsoft Dynamics CRM Application. It offers a variety of other certifications as well majoring in operation managers, service schedulers, customer service managers, office managers, administrators, Marketing Management, executive and consultants who want to show their abilities in dynamics applications. Microsoft conducts tests for each certification program and provides the candidates with the required study material to learn and prepare from. The preparation materials and study guides/kits have the questions and answers from the previous years’ tests to give an idea to the participants about the format, rules and what is expected of them. The MB2-704, Microsoft Dynamics CRM Application study material is also available on their website for the ease of students. Besides, if the students face any difficulty in the study guide, they can always contact to the customer care services person, where they are sitting at a high alert twenty four/hour.

Targets and objectives of the certification program

The program is designed in such a way that it teaches methods and techniques on the availability, reliability and security of dynamics CRM applications. There are many different topics covered by MB2-704, Microsoft Dynamics CRM Application exam. All the objectives with their percentage have their own importance in the exam or have their worth, and playing their important part in the exam. Participants ought to learn all the topics to get certified and pass through first attempt. All these topics are:

• Ten Percent – Fifteen Percent) Apply sales management concepts
• Ten Percent – Fifteen Percent) Manage leads and opportunities
• Ten Percent – Fifteen Percent) Process sales
• Ten Percent – Fifteen Percent) Analyse reports and sales
• Ten Percent – Fifteen Percent) Apply service management
• Ten Percent – Fifteen Percent) Manage service cases
• Ten Percent – Fifteen Percent) Manage contracts and entitlements
• Ten Percent – Fifteen Percent) Work with service scheduling
• Ten Percent – Fifteen Percent) Analyse and report on service management

To attain these goals, now Microsoft is offering certification named MB2-704, Microsoft Dynamics CRM Application principally designed for IT professionals so that they can make better business decisions. With its smart testing and certifications, Microsoft strives to create a milestone in revolutionizing the information technology.

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