Canon Printer Offline: Simple Steps to Get It Back Online

Seeing your Canon printer Offline +1-801-878-6858 can be incredibly frustrating—especially when you’re in a hurry to print something important. But don’t panic. This is one of the most common printer issues and, fortunately, one of the easiest to fix.

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In this guide, you’ll learn why your Canon printer might show as offline +1-801-878-6858 and the step-by-step methods to bring it back online—whether you're using Windows, macOS, Wi-Fi, or a USB connection.

Why Does a Canon Printer Go Offline?

Your Canon printer may appear offline +1-801-878-6858 for several reasons, including:

• A dropped Wi-Fi connection

• USB or cable issues

• Misconfigured printer settings

• Outdated or corrupted drivers

• System or software errors

• The printer is in sleep mode or turned off

Now let’s go through the simple steps to fix it.

Step 1: Check the Basics First

Before diving into software fixes, rule out the obvious:

• Is your printer turned on? Sometimes, printers go into sleep mode and stop responding. Press any button to wake it.

• Is it connected properly? Check all cables (USB or Ethernet) for secure connections.

• Does the control panel show errors? Paper jams, low ink, or error messages may cause the printer to stop responding.

If all looks good physically, move to the software side.

Step 2: Restart Printer and Computer

Sometimes a simple restart resolves temporary glitches.

• Turn off your Canon printer and unplug it from the wall for 30 seconds.

• Shut down your computer.

• Plug the printer back in and turn it on.

• Restart your computer.

Once both devices are back on, try printing again.

Step 3: Set Canon as Your Default Printer

If your system is sending print jobs to another printer or a virtual device (like "Microsoft Print to PDF"), your Canon printer will appear idle or offline.

On Windows:

1. Go to Settings> Devices> Printers & scanners

2. Click your Canon printer> Select Manage

3. Choose Set as default

On Mac:

1. Go to System Settings> Printers & Scanners

2. Right-click (or Control-click) your Canon printer

3. Choose Set as default printer

Once set, try printing a test page.

Step 4: Disable "Use Printer Offline" Mode (Windows Only)

Sometimes Windows mistakenly puts the printer into offline mode.

To fix it:

1. Open Control Panel> Devices and Printers

2. Right-click your Canon printer> Select See what’s printing

3. In the new window, click Printer on the menu bar

4. Uncheck Use Printer Offline if it’s selected

This setting is often the culprit and can be reversed in seconds.

Step 5: Restart the Print Spooler (Windows Only)

The Print Spooler is a system service that manages print jobs. If it crashes, your printer may appear offline.

Restart it like this:

1. Press Windows + R, type services.msc, and hit Enter

2. Find Print Spooler in the list

3. Right-click and choose Restart

Then, close the window and try printing again.

Step 6: Reconnect Your Printer to Wi-Fi

If you're using a wireless Canon printer, a dropped or weak Wi-Fi connection is often the issue.

To reconnect:

1. On the printer's LCD panel, go to Settings> Wireless LAN setup

2. Select your Wi-Fi network

3. Enter your Wi-Fi password

4. Wait for a successful connection message

You can also use Canon’s IJ Network Tool (available on their website) for step-by-step setup on your PC or Mac.

Step 7: Update or Reinstall Printer Drivers

Outdated or incompatible drivers can prevent proper communication between your printer and computer.

Here’s how to update:

1. Enter your printer model (e.g., PIXMA TS3520)

2. Download the latest drivers for your OS

3. Install and restart your computer

Reinstallation (if needed):

• Remove the printer from your system via Devices and Printers (Windows) or Printers & Scanners (Mac)

• Reinstall the printer using the updated driver

This can eliminate any software corruption.

Step 8: Run the Built-In Troubleshooter

For Windows users, the built-in Printer Troubleshooter can detect and fix many common issues automatically.

To run it:

1. Go to Settings> Update & Security> Troubleshoot

2. Click Additional troubleshooters

3. Select Printer> Click Run the troubleshooter

Follow the prompts and apply any fixes suggested.

Step 9: Check Firewall or Security Software

Sometimes firewalls or antivirus software block your printer’s communication with the computer.

• Temporarily disable your firewall or antivirus

• Try printing a test document

• If it works, add your printer software to the list of trusted applications

• Re-enable your firewall afterward

Step 10: Perform a Full Printer Reset (If Needed)

If all else fails, reset the printer to factory settings:

1. On the printer's display, go to Settings> Device settings

2. Look for an option called Reset settings or Reset all

3. Confirm and allow the printer to reboot

Note: You’ll need to reconfigure your network settings afterward.

When to Contact Canon Support

If your Canon printer still shows as offline after trying all these steps, there may be a hardware issue or deeper software conflict. You can:

• Use Canon’s live chat or support center

• Download tools like Canon IJ Network Device Setup Utility or IJ Printer Assistant Tool

• Take your printer to an authorized Canon service center

Final Thoughts

The Canon printer offline error is a common headache, but usually easy to fix with the right steps. In most cases, the problem boils down to:

• A network hiccup

• An incorrect setting

• A driver that needs updating

By following the simple steps in this guide, you can bring your Canon printer back online quickly and avoid long delays or tech support calls.

Need help with your Canon printer? Call our support team at 1-801-878-6858 for expert assistance. From installation and setup to driver updates and connectivity fixes, Canon Printer Support is available 24/7 to resolve all your technical concerns.