Troubleshoot Canon Printer Offline Status — Did You Check This?

Your Canon printer is showing "Offline" +1-801-878-6858, and you're stuck wondering what went wrong. You’ve clicked "Print," but nothing happens. The job is sitting in the queue, and your printer, despite being powered on, just won’t respond. Sound familiar?

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Before you assume something's broken, take a breath. This issue is common—and more importantly, fixable. Many users overlook simple causes that are easily resolved in minutes.

This guide will walk you through everything you should check (and probably haven’t yet) to bring your Canon printer back online +1-801-878-6858 —whether you’re on Windows or macOS, and whether your printer is wired or wireless.

What Canon Printer Offline Really Means

When your Canon printer shows Offline +1-801-878-6858, it doesn’t necessarily mean it’s powered down. It means your computer can’t communicate with the printer. The reasons can vary:

• Network issues (especially with Wi-Fi printers)

• USB or cable disconnection

• Outdated or corrupted printer drivers

• Print queue errors

• Incorrect default printer settings

• System conflicts (like firewall or antivirus blocking the connection)

Let’s get into the essential checklist to troubleshoot the issue efficiently.

1. Is Your Printer Actually Turned On?

It might sound silly, but it's a surprisingly common oversight. If the printer is in sleep mode, it can appear offline. Press the power button or any key on the control panel to wake it up.

Also check:

• The power cable is firmly plugged in.

• No warning lights or error messages (paper jam, low ink, etc.).

2. Check Physical and Network Connections For USB/Wired Printers:

• Ensure the USB cable is connected properly at both ends.

• Try a different USB port on your computer.

• Swap out the cable if you suspect it’s damaged.

For Wireless Printers:

• Go to the printer’s settings and check the Wi-Fi status.

• If it’s disconnected, reconnect using Wireless LAN Setup:

  • Navigate to Settings> Network> Wireless LAN Setup

  • Select your Wi-Fi network and enter the password.

Important: Make sure the printer and computer are on the same Wi-Fi network.

3. Set Canon Printer as Default

Your computer may be sending the print job to another printer or a virtual device (like OneNote or PDF).

On Windows:

1. Open Settings> Devices> Printers & scanners

2. Click on your Canon printer> Click Manage

3. Select Set as default

On Mac:

1. Go to System Settings> Printers & Scanners

2. Right-click your Canon printer> Choose Set as default

After setting it as default, send a test print.

4. Disable "Use Printer Offline" (Windows Only)

Windows sometimes switches printers to offline mode unnecessarily.

Fix it with these steps:

1. Go to Control Panel> Devices and Printers

2. Right-click your Canon printer> Click See what’s printing

3. In the window, click Printer on the menu bar

4. If "Use Printer Offline" is checked, click to uncheck it

This is a quick toggle that resolves the issue for many users.

5. Clear the Print Queue

A stuck print job can freeze the printer’s status.

Here’s how to clear it:

1. Open the printer queue (as above)

2. Click Printer> Cancel All Documents

3. Restart both your printer and your computer

Try printing a fresh document after clearing the queue.

6. Restart the Print Spooler (Windows)

The print spooler is a service that manages print jobs. If it's frozen, your printer may go offline.

To restart:

1. Press Win + R> Type services.msc> Hit Enter

2. Scroll to Print Spooler

3. Right-click> Restart

Give it a few seconds, then try printing again.

7. Reinstall or Update Your Printer Driver

Outdated drivers can create communication issues, especially after a Windows or macOS update.

Steps to update:

1. Search your printer model (e.g., Canon PIXMA TS3120)

2. Download and install the latest drivers for your OS

Optional: Uninstall the printer completely from your system before reinstalling with the new driver.

8. Check Firewall and Antivirus Settings

Security software can block your printer’s communication—especially on wireless setups.

• Temporarily disable your firewall or antivirus software

• Try printing a test document

• If it works, add your printer software to the list of allowed/trusted applications

• Re-enable your firewall afterward

This is particularly relevant if you recently installed or updated your security suite.

9. Use Canon’s Printer Diagnostic Tools

Canon offers free software that can help:

• Canon IJ Network Tool: Helps configure network settings and troubleshoot issues.

• Canon Print App (for mobile): Helps detect printer status and reconnect devices.

Both are available on Canon’s support page and are worth trying if standard fixes don’t help.

10. Reset Your Printer to Factory Settings (If Needed)

If you’ve tried everything else, a full reset can clear hidden conflicts.

1. Go to your printer’s Settings> Device settings

2. Choose Reset> Reset all

3. Reconfigure your Wi-Fi settings if necessary

After resetting, reinstall the printer on your computer.

When to Call Canon Support

Still stuck? At this point, you might be dealing with:

• A hardware malfunction

• Internal firmware issues

• A failed network adapter in the printer

Contact Canon Support or visit an authorized service center for assistance.

Final Thoughts

An offline Canon printer doesn’t necessarily mean something is broken—it usually just means there’s a temporary miscommunication between your devices. The key is to check every layer: from the cables and network, to printer settings, to your system configuration.

Need help with your Canon printer? Call our support team at 1-801-878-6858 for expert assistance. From installation and setup to driver updates and connectivity fixes, Canon Printer Support is available 24/7 to resolve all your technical concerns.